Classic and Pro EV Charger Information
View all product documentation that is shared between the Pro EV Charger and the Classic Level 2 EV charger.
32 articles
About
Details covering how the EV Charger works as well as available functionality.
How the Emporia EV Chargers WorkExperience fast, flexible, and intelligent Level 2 charging with Emporia's smart EV Charger.
Offline BehaviorHow the EV Charger handles offline scenarios: charging, scheduling, and data logging
CertificationsLearn about the UL & Energy Star certifications ensuring safety and performance.
Can I adjust the amperage/charge rate?Steps to adjust charge rates for optimal energy management and vehicle compatibility.
Firmware UpdatesHow firmware updates enhance features and reliability of your EV Charger.
Can I charge to a specific Battery percentage?Limitations around battery level, percentage-based and SOC charging.
Rebate InformationKey rebate details: eligibility, utility provider programs, and device qualifications.
Pre-Sales Questions
Questions and answers related to how the EV Charger may or may not work for specific situations.
Checklist Before Buying an EV ChargerAn essential checklist covering charge rates, panel capacity, port types, and installations.
Will this work outside of the US?Explore the compatibility of our EV Charger with international systems.
Do I need a qualified electrician to install?Why professional installation is critical for safety and warranty compliance.
Does it work with my vehicle?Supported vehicle connectors: J1772 and NACS compatibility explained.
Outdoor vs. Indoor InstallationsWeatherproof, secure, and app-controlled for all environments.
Setup and Installation
How to install the EV Charger and common questions about the setup.
Common Installation QuestionsAnswers to frequently asked questions about setup, mounting, and power requirements.
NEMA Plug vs. HardwireCompare plug-in and hardwired installation methods for your EV Charger.
GFCI Breaker InstallationEnsure GFCI breaker compatibility with this essential installation guide.
Wire Gauge, Breaker SizeInformation about the power supply (wiring, circuit) requirements needed to install an EV Charger.
Physical positioning/orientation of EV ChargerBest practices for positioning and mounting your EV Charger securely.
App
How to work with the EV Charger from within the Emporia Energy app.
App ControlControl charging sessions and monitor energy usage via the Emporia app.
EV Charger SettingsEasily manage your charge schedules, notifications, and safety preferences through the Emporia Energy app
EV Charger Energy Management CapabilitiesMaximize efficiency with scheduling, peak demand control, and solar integration.
Adjusting the Amperage/Charge Rate on Your EV ChargerMake adjustments on-demand through the Emporia Energy app or automatically via advanced energy management features.
Charging History and ReportsTrack your EV charging sessions with ease in the Emporia Energy app—view history, costs, and energy usage in detail.
How to link your EV Charger with AlexaEasily connect your Emporia EV Charger to Alexa for voice control
Get Notified When Your EV Is Done ChargingSet up a custom alert in the Emporia Energy app to know when your vehicle finishes charging.
Troubleshooting
Problems with the EV Charger? Find some easy fixes and solutions here.
Not connecting to WIFIQuick tips to resolve WiFi connectivity issues with your EV Charger.
EV Charger isn't charging my vehicleTroubleshooting guide for fixing issues when the charger won’t start.
Not connecting to BluetoothTroubleshooting: No Device Listed During Emporia EV Charger Setup
EV Charger starts charging right away when schedule should prevent chargingVerify and adjust schedule settings to ensure proper timing.
EV Charger not charging at full rateReasons for slow charging and steps to troubleshoot common causes.
Charger Connector stuck in vehicle charging portFollow these steps in order to safely remove a stuck EV charger connector:
Not Powering OnResolve power issues by checking connections and power supply.
Fault Codes and LED IndicatorsDecode fault codes and LED signals to troubleshoot issues efficiently.