Articles about the setup and usage of our new EV Charger.
33 articles
About
Details covering how the EV Charger works as well as available functionality.
How does the EV Charger work?
Offline Behavior
Certifications
Can I adjust the amperage/charge rate?
Firmware Updates
Can I charge to a specific Battery percentage?
Rebate Information
Pre-Installation
Questions and answers related to how the EV Charger may or may not work for specific situations.
Checklist to consider before buying an EV Charger
Will this work outside of the US?
Do I need a qualified electrician to install?
Does it work with my vehicle?
Outdoor vs. Indoor Installations
Setup and Installation
How to install the EV Charger and common questions about the setup.
Common Installation Questions
NEMA Plug vs. Hardwire
GFCI Breaker Installation
Wire Gauge, Breaker SizeInformation about the power supply (wiring, circuit) requirements needed to install an EV Charger.
Physical positioning/orientation of EV Charger
App
How to work with the EV Charger from within the Emporia Energy app.
App Control
New Charging History and ReportsAnalyze your charge session details better than ever.
Settings and Info
Adjusting Charge Rate
How to link your EV Charger with Alexa
SmartCar Integration
Setup a notification to let me know when my EV Charger is done charging
Energy Management
How the EV Charger can integrate and operate with automated control for the best efficiency.
EV Charger specific behavior
Troubleshooting
Problems with the EV Charger? Find some easy fixes and solutions here.
WiFi Connectivity, Not ConnectingThe best tips/tricks we've collected from Customer Support to get your EV Charger connected to the cloud.
EV Charger isn't charging my vehicleLearn how to troubleshoot your Emporia EV Charger when it won't start charging, including step-by-step diagnostics and solutions.
Not connecting to BluetoothSteps to try if your EV Charger is not found within the mobile app setup process - specifically related to Bluetooth.
EV Charger starts charging right away when schedule should prevent chargingSettings to double check if your EV Charger is charging outside of its planned schedule.
EV Charger not charging at full rateLearn why your EV charger may be charging slowly and how to troubleshoot common issues with vehicle, app, and environmental settings.
Charger Connector stuck in vehicle charging portTroubleshoot and safely remove a stuck EV Charger connector with these step-by-step solutions and safety tips.
Not Powering OnTroubleshoot your Emporia EV Charger when it's not powering on with easy steps to verify power and connections.
Fault Codes and LED IndicatorsLearn why EV Charger self-tests and startup protocols trigger and how to resolve them.