1. Check the Breaker
Verify that the breaker controlling your EV Charger is in the ON position
2. Verify Power Supply
Measure voltage between L1 and L2 (should be ~240V or 208V)
Measure voltage from each line to ground (should be ~120V each)
Confirm proper ground line connection (not neutral)
Verify correct wire gauge (6awg)
3. Inspect Internal Connections (Hardwired Installations)
Turn the breaker OFF before opening the charger
Check that all power supply wires are securely attached
Ensure wires are correctly terminated above the metal contact
Re-secure any loose connections
4. Check LED Strip Connection
Confirm the LED strip is securely connected to both the cover and the circuit board
5. GFCI Breaker Issues
If using a GFCI breaker that's tripping, see our GFCI Breaker Installation article for details
6. Final Verification
Turn the breaker ON after verifying connections. The green LED should illuminate
If you are still experiencing issues after following these steps, please contact our customer support team for further assistance.
Feedback and Improvement
On the Customer Support team here at Emporia Energy, we're committed to the continuous improvement of these articles and troubleshooting processes. If you have any feedback or questions, please reach out to our customer support team and let us know.