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Troubleshooting Excess Solar EV Charging

If your Excess Solar feature isn't working as expected, follow these troubleshooting steps.

Updated over 3 weeks ago

Required Hardware

  • Emporia Energy Monitor (Vue 3 or Vue 2 with 200A CTs on mains)

  • Emporia Classic or Pro EV Charger

Verify Configuration

  1. Open the Emporia Energy App

  2. Tap Discover β†’ Excess Solar Management

  3. Verify that your energy monitor shows Enabled status

  4. Check that all devices have automation enabled (the toggle should be green)

  5. Verify device priority order matches your preferences

EV Charger Setup Requirements

  1. Navigate to your EV charger in the app

  2. Set status to "Off" (not "On")

    Off Mode: Allows automatic control based on excess solar

    On Mode: Charger starts at full rate, bypassing solar management

  3. Plug in the EV charger while in the off mode

  4. Minimum 1.5 kW excess power for EV charger activation

  5. Net production status for 3+ minutes (generating more than consuming)

Common Troubleshooting

EV Charger Not Activating:

  1. Confirm the charger is in "Off" mode

  2. Verify excess solar β‰₯1.5 kW for 3+ minutes

  3. Check device priority settings

  4. Ensure stable network connectivity

"Excess Solar Has Been Overridden"

  1. Open Excess Solar Management in the app

  2. Toggle the excess solar feature off

  3. Toggle the excess solar feature back on

  4. This clears the override and restores normal operation

Troubleshooting and Support

The Excess Solar Management feature requires proper installation and configuration of your energy monitor and controllable devices. While most setups are straightforward, some fine-tuning may be needed for optimal performance. Our support team is available to help with hardware installation, app configuration, and performance optimization to ensure your system works perfectly.

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