If your EV Charger is set up correctly but isn't charging your vehicle, follow these steps to diagnose and resolve the issue.
Step-by-Step Troubleshooting
1. Verify Charger Power Status
Ensure your EV Charger is powered on. The LED on the front should be illuminated. If not powered on, see this article for details.
Check for any faults or errors within the Emporia Energy app or on the vehicle dashboard.
2. Confirm the Ready State in the App
Make sure your EV Charger is toggled to "Ready" in the Emporia Energy app. This is a common issue that prevents charging from starting.
3. Review Energy Management Settings
Check the Emporia Energy app for any energy management settings, schedules, or restrictions that might be preventing charging.
Temporarily disable schedules or other settings to see if this resolves the issue.
4. Check Vehicle Settings and Connection
Confirm that your vehicle is properly connected to the charger.
Verify vehicle-specific settings like:
Any schedules set up in the car that might prevent charging.
The vehicle must be "awake" before charging starts; some EVs enter sleep mode that stops or prevents charging.
Lock/unlock status, which might affect the charging connection.
5. Battery Status
Ensure the vehicle’s battery isn’t fully charged, as it won’t accept more energy if already full.
If the battery is close to full, consider depleting it slightly and retrying.
6. Inspect the Connector (Charging Gun)
Alignment Check: Ensure the latch on the charger gun is flush with the top profile and isn’t lifted.
Locking Mechanism: Verify that the charger gun can’t be pulled out without pressing the latch, and that it fits snugly without wiggling or being angled.
Manual Latch Operation: Manually press and release the latch to confirm it’s locking securely.
Clean Contacts: Check that both the vehicle’s charging port and the connector contacts are clean and free of debris.
7. Perform a Charging Test
Lower the Charge Rate: In the Emporia app, try reducing the charge rate (e.g., set it to ~10A) and see if charging begins.
Increase Gradually: If successful, gradually increase the charge rate to a higher level to see if the issue occurs again.
8. Test Compatibility with Other Chargers
Confirm if the vehicle charges successfully on another Level 2 AC charger.
Alternatively, test if a different vehicle charges successfully on your Emporia EV Charger. This helps to narrow down whether the issue is with the vehicle or the charger itself.
9. Retry with Battery Depletion
If the battery is near full or the vehicle still isn't charging, suggest running the vehicle to deplete the battery slightly and attempt charging again.
Advanced Diagnostics
If none of the above steps resolve the issue, please contact Emporia Energy Customer Support for advanced diagnostics. There may be underlying issues with the EV Charger that require in-depth device-specific analysis.
Feedback and Suggestions
Our goal is to provide all the information you need to manage your energy effectively. If this article was not helpful, or if you need more clarification on any points, please contact our Customer Support team. We are committed to improving our guides based on your feedback.