Skip to main content
EV Charger isn't charging my vehicle

Troubleshooting guide for fixing issues when the charger won’t start.

Updated yesterday

Step-by-Step Troubleshooting

  • Verify Power: Ensure the LED on the front is illuminated

  • App Status: Confirm the charger is toggled to "Ready" in the Emporia Energy app

  • Energy Management: Check for schedules or restrictions in the app that might prevent charging

Vehicle Checks

  • Ensure proper connection between vehicle and charger

  • Check vehicle-specific settings (charging schedules, sleep mode, lock status)

  • Confirm battery isn't already fully charged

Connector Inspection

  • Verify the latch is flush with the top profile and locks securely

  • Ensure connector fits snugly without wiggling

  • Clean charging port and connector contacts if necessary

Testing Solutions

  • Try reducing charge rate in the app (~10A) then gradually increase

  • Test with another Level 2 charger or different vehicle if possible

  • Deplete battery slightly if it's near full capacity

Advanced Diagnostics

If none of the above steps resolve the issue, please contact our customer support team for advanced diagnostics. There may be underlying issues with the EV Charger that require in-depth device-specific analysis.

Feedback and Suggestions

Our goal is to provide all the information you need to manage your energy effectively. If this article was not helpful, or if you need more clarification on any points, please contact our customer support team. We are committed to improving our guides based on your feedback.

Did this answer your question?