If your EV Charger is set up correctly but not charging your vehicle, you can follow these steps to try to diagnose and resolve the issue.
Step-by-Step Troubleshooting
Check Charger Power Status
Ensure your EV Charger is powered on. The LED on the front should be illuminated.
Verify that no faults or errors are indicated within the Emporia Energy app or on the vehicle dashboard.
Confirm Ready State
Make sure your EV Charger is set to "Ready" in the Emporia Energy app. This is a very common reason for not-charging related issues.
Review Energy Management Settings
Check that no energy management settings or schedules in the Emporia Energy app are preventing charging.
Vehicle Settings and Connection
Ensure your vehicle is properly connected and does not have settings preventing charging. Verify vehicle-specific settings, such as on-vehicle schedules or lock status, which may affect charging. Some vehicles require the car to be "awake" before charging can begin.
Battery Status
Confirm that the vehicle’s battery is not fully charged and is capable of accepting charge.
Inspect the J1772/NACS Connector
Alignment Check: Ensure the charger gun is correctly aligned with the vehicle port. The latch should be flush with the top profile of the charger gun.
Locking Mechanism: Verify that the charger gun cannot be pulled out without pressing the latch and that it does not wiggle when connected.
Insertion Angle: Check that the charger gun is inserted directly into the vehicle port without any angle.
Clean Contacts: The connector ports on both the vehicle and the J1772 connector should be clean of debris. Clean any debris from the charger gun contacts and the vehicle's charging ports if necessary.
Manual Latch Operation: Manually press and release the latch on the charger gun to ensure it locks into place. Ensure the black latch on top of the connector locks into place when fully inserted into the vehicle and does not "wiggle." If the connector can be pulled out of the charging port on the vehicle without lifting the latch, or pressing down on the latch helps lock it into place, this should be addressed.
Advanced Diagnostics
If the above steps do not resolve the issue, contact Emporia Energy Customer Support for advanced diagnostics to ensure there are no underlying issues with the EV Charger itself.
Feedback and Suggestions
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