Step-by-Step Troubleshooting
Verify Power: Ensure the LED on the front is illuminated
App Status: Confirm the charger is toggled to "Ready" in the Emporia Energy app
Energy Management: Check for schedules or restrictions in the app that might prevent charging-
Circuit Breaker Check: Inspect the circuit breaker for tripped status and power cycle it if needed. Leave it off for one to two minutes before turning it back on.-
Vehicle Checks
Ensure proper connection between the vehicle and the charger
Check vehicle-specific settings (charging schedules, departure time, lock status)
Confirm the battery isn't already fully charged- Battery Percentage Check:
Confirm the battery's state of charge is not preventing initiation of the charging process.
Verify Departure Times: Ensure that no departure times or schedules are set on the EV that restrict charging.
Connector Inspection
Verify that the latch is flush with the top profile and locks securely
Ensure the connector fits snugly without wiggling
Clean the charging port and connector contacts if necessary
Testing Solutions
Try reducing the charge rate in the app (~10A), then gradually increase
Test with another Level 2 charger or a different vehicle if possible
Deplete battery slightly if it's near full capacity- App Status Check: If the app indicates the charger is ‘offline’ or the light blinks, ensure stable communication with the charger.- Systematic Connection Check: Plug the charger into your EV and observe charging behavior to detect potential connection issues.
Advanced Diagnostics
If none of the above steps resolve the issue, please get in touch with our customer support team for advanced diagnostics. There may be underlying issues with the EV Charger that require in-depth device-specific analysis. - If electrical issues persist, consult a licensed electrician for professional evaluation, ensuring all external system components function correctly.
Feedback and Suggestions
Our goal is to provide all the information you need to manage your energy effectively. If this article was not helpful, or if you need more clarification on any points, please contact our customer support team. We are committed to improving our guides based on your feedback.