If your EV charger connector ('gun') is stuck in your vehicle's charging port, follow these troubleshooting steps in order of simplicity and effectiveness:
Be careful when examining the EV Charger connector - even if the EV Charger is de-energized, it is possible for power to be present from the vehicle battery.
Step 1: Check Vehicle Settings
Ensure your vehicle is unlocked
Review vehicle settings that might prevent connector release
Note: The Emporia app has no settings that control the vehicle's locking mechanism
Step 2: Verify Charger Status
Check if the charger is "Paused" in the Emporia app
If paused, toggle to "Ready" and try disconnecting again
Step 3: De-Energize the Charger
Turn off the EV Charger at the breaker
Attempt to remove the connector
IMPORTANT SAFETY WARNING: Even after de-energizing the EV Charger, the connector can still hold power from the vehicle's battery. Handle the connector with care.
Step 4: Manual Latch Operation
Inspect the connector latch for damage or obstruction
Try gently wiggling the connector while holding the latch
Step 5: Use Vehicle Manual Release
Locate your vehicle's manual release mechanism (refer to vehicle manual)
This should unlock the connector from the port
If unsuccessful, there may be an issue with the vehicle charging port
Step 6: Remove Connector Latch (If Necessary)
Ensure charger is powered off at the breaker
Use a T-10 (Torx) screwdriver to remove the latch screw
Proceed with caution when removing parts
Step 7: Contact Support
If all steps fail, contact Emporia Customer Support
Vehicle-specific issues may require specialized assistance
Important Safety Notes
NEVER cut the connector cable
Avoid forcing or damaging the charging port
In extreme cases, vehicle towing may be necessary (consult professionals first)
IMPORTANT: Please proceed with caution while removing any parts. If unsure, it is always best to reach out to a professional for assistance.
Step 7: Contact Support
If all steps fail, contact Emporia Customer Support
Vehicle-specific issues may require specialized assistance
Important Safety Notes
NEVER cut the connector cable
Avoid forcing or damaging the charging port
In extreme cases, vehicle towing may be necessary (consult professionals first)
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