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Charger Connector stuck in vehicle charging port

Follow these steps in order to safely remove a stuck EV charger connector:

Updated over a week ago

If your EV charger connector ('gun') is stuck in your vehicle's charging port, follow these troubleshooting steps in order of simplicity and effectiveness:

Be careful when examining the EV Charger connector - even if the EV Charger is de-energized, it is possible for power to be present from the vehicle battery.

Step 1: Check Vehicle Settings

  • Ensure your vehicle is unlocked

  • Review vehicle settings that might prevent connector release

  • Note: The Emporia app has no settings that control the vehicle's locking mechanism

Step 2: Verify Charger Status

  • Check if the charger is "Paused" in the Emporia app

  • If paused, toggle to "Ready" and try disconnecting again

Step 3: De-Energize the Charger

  • Turn off the EV Charger at the breaker

  • Attempt to remove the connector

IMPORTANT SAFETY WARNING: Even after de-energizing the EV Charger, the connector can still hold power from the vehicle's battery. Handle the connector with care.

Step 4: Manual Latch Operation

  • Inspect the connector latch for damage or obstruction

  • Try gently wiggling the connector while holding the latch

Step 5: Use Vehicle Manual Release

  • Locate your vehicle's manual release mechanism (refer to vehicle manual)

  • This should unlock the connector from the port

  • If unsuccessful, there may be an issue with the vehicle charging port

Step 6: Remove Connector Latch (If Necessary)

  • Ensure charger is powered off at the breaker

  • Use a T-10 (Torx) screwdriver to remove the latch screw

  • Proceed with caution when removing parts

Step 7: Contact Support

  • If all steps fail, contact Emporia Customer Support

  • Vehicle-specific issues may require specialized assistance

Important Safety Notes

  • NEVER cut the connector cable

  • Avoid forcing or damaging the charging port

  • In extreme cases, vehicle towing may be necessary (consult professionals first)

IMPORTANT: Please proceed with caution while removing any parts. If unsure, it is always best to reach out to a professional for assistance.

Step 7: Contact Support

  • If all steps fail, contact Emporia Customer Support

  • Vehicle-specific issues may require specialized assistance

Important Safety Notes

  • NEVER cut the connector cable

  • Avoid forcing or damaging the charging port

  • In extreme cases, vehicle towing may be necessary (consult professionals first)

Feedback and Support

This knowledge base is continually updated to provide the best possible support. If you found this article unhelpful or have suggestions for improvement, please reach out to our customer support team. We are committed to enhancing our guides to better assist you.

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