Articles about the setup and usage of our new EV Charger.
32 articles
About
Details covering how the EV Charger works as well as available functionality.
How does the EV Charger work?Discover efficient and customizable Level 2 charging with Emporia's smart EV Charger.
Offline BehaviorHow the EV Charger handles offline scenarios: charging, scheduling, and data logging.
CertificationsLearn about the UL & Energy Star certifications ensuring safety and performance.
Can I adjust the amperage/charge rate?Steps to adjust charge rates for optimal energy management and vehicle compatibility.
Firmware UpdatesHow firmware updates enhance features and reliability of your EV Charger.
Can I charge to a specific Battery percentage?Understand current limitations around battery level, percentage-based and SOC charging.
Rebate InformationKey rebate details: eligibility, utility provider programs, and device qualifications.
Pre-Installation
Questions and answers related to how the EV Charger may or may not work for specific situations.
Checklist to consider before buying an EV ChargerA must-read checklist: charge rates, panel capacity, ports, and installation needs.
Will this work outside of the US?Explore the compatibility of our EV Charger with international systems.
Do I need a qualified electrician to install?Why professional installation is critical for safety and warranty compliance.
Does it work with my vehicle?Supported vehicle connectors: J1772 and NACS compatibility explained.
Outdoor vs. Indoor InstallationsWeatherproof, secure, and app-controlled for all environments.
Setup and Installation
How to install the EV Charger and common questions about the setup.
Common Installation QuestionsAnswers to frequently asked questions about setup, mounting, and power requirements.
NEMA Plug vs. HardwireCompare plug-in and hardwired installation methods for your EV Charger.
GFCI Breaker InstallationEnsure GFCI breaker compatibility with this essential installation guide.
Wire Gauge, Breaker SizeInformation about the power supply (wiring, circuit) requirements needed to install an EV Charger.
Physical positioning/orientation of EV ChargerBest practices for positioning and mounting your EV Charger securely.
App
How to work with the EV Charger from within the Emporia Energy app.
App ControlControl charging sessions and monitor energy usage via the Emporia app.
New Charging History and ReportsAnalyze your charge session details better than ever.
Settings and InfoManage key settings: charge schedules, notifications, and safety preferences.
Adjusting Charge RateLearn to change real-time and maximum charge rates directly in the app.
How to link your EV Charger with AlexaStep-by-step guide to link your Emporia EV Charger with Alexa for voice control.
Setup a notification to let me know when my EV Charger is done chargingCreate custom alerts for when your vehicle finishes charging.
Energy Management
How the EV Charger can integrate and operate with automated control for the best efficiency.
EV Charger specific behaviorMaximize efficiency with scheduling, peak demand control, and solar integration.
Troubleshooting
Problems with the EV Charger? Find some easy fixes and solutions here.
WiFi Connectivity, Not ConnectingQuick tips to resolve WiFi connectivity issues with your EV Charger.
EV Charger isn't charging my vehicleDiagnostic guide for fixing issues when the charger won’t start.
Not connecting to BluetoothSteps to troubleshoot Bluetooth connection during app setup.
EV Charger starts charging right away when schedule should prevent chargingVerify and adjust schedule settings to ensure proper timing.
EV Charger not charging at full rateReasons for slow charging and steps to troubleshoot common causes.
Charger Connector stuck in vehicle charging portSafe steps to remove a stuck charger connector from your vehicle.
Not Powering OnResolve power issues by checking connections and power supply.
Fault Codes and LED IndicatorsDecode fault codes and LED signals to troubleshoot issues efficiently.