Your Emporia account gives you control over how you access and interact with your energy data. From updating login credentials to managing account preferences, these settings ensure your account remains secure and personalized to your needs.
Access your account settings by tapping the menu icon (☰) in the app and selecting Account.
For Additional Customization: Color scheme, currency symbol, and ad visibility settings can be found in the App Appearance and Preferences article.
Changing Your Email Address
Emporia does not currently offer a direct method to change the email address on an existing account. Instead, you can transition to a new email using the Device Sharing feature.
Step 1: Create a New Emporia Account
If currently logged in, tap Menu (☰) → Account → Sign Out
From the login screen, tap Sign Up
Create a new account using your desired email address
Complete the email verification process
Step 2: Share Devices with Your New Account
Sign back in to your original account (the one that currently has your devices)
Tap Menu (☰) → Manage Devices → Shared With
Tap Add New User or the + icon
Enter your new account's email address
Select all devices you want to transfer and tap Share
Step 3: Verify and Switch
Sign out and sign in to your new account
Verify that all devices appear and are accessible
Once confirmed, you can delete the original account if you no longer need it
Important: Device settings and historical data for shared devices remain available when you access them from the new account. For more details on sharing behavior, see the Device Settings and Management article.
Changing Your Password
The process to change your password depends on how your account was created.
For Email and Password Accounts:
Use this flow if you sign in directly with an email and a password.
If logged in, tap Menu (☰) → Account → Sign Out
From the login screen, tap Sign In → Sign In with Email
Tap Forgot Password?
Enter your email address and tap Send Reset Code
Check your email for the reset code
Enter the code, create a new password, and tap Reset Password
Sign in with your new password
For Google or Apple ID Accounts:
For accounts created with Google or Apple, password management is handled by those providers rather than the Emporia app.
Google Accounts:
Visit myaccount.google.com
Navigate to Security → Password
Follow Google's prompts to change your password
Apple ID Accounts:
Visit appleid.apple.com or use Settings on your Apple device
Select Sign-In & Security → Change Password (wording may vary slightly by iOS version)
Follow Apple's prompts to update your password
Important: Emporia never receives or stores passwords for third-party sign-in providers; all password resets and security changes must be completed in your Google or Apple account settings.
Deleting Your Account
Permanently deleting your Emporia account removes your account data from Emporia's systems and cannot be undone.
Before You Delete:
Deleting your account does not fix device issues; contact Customer Support for technical problems instead
If you plan to keep using your devices, share them with another account first so you do not lose access
All historical energy data associated with the deleted account will be permanently removed
Account Deletion Process:
Open the Emporia Energy app
Tap Menu (☰) → Account
Scroll to the bottom and tap Delete Account
Read the warning message carefully
Confirm your decision to proceed with deletion
You will be signed out and returned to the login screen. If you need Emporia services again in the future, you can always create a new account.
Feedback and Suggestions
This knowledge base is continuously evolving to provide comprehensive support for managing your energy effectively. If you found this article unhelpful or think it could be improved, please contact our Customer Support team.