The Emporia Energy app provides comprehensive device management tools to help you customize, maintain, and organize all your connected devices. Access these settings through the Menu by tapping Manage Devices.
Device Info
Each Emporia device has a dedicated Info page where you can view and configure essential device details. To access this page, navigate to Menu (☰) > Manage Devices, then select the device you want to configure.
Device Naming and Identification
Device Name: Customize the device name displayed throughout the app to easily identify your devices. This is especially helpful when managing multiple devices or circuits.
If no custom name is set, the app displays the last six digits of the device serial number
To rename a device, update the Name field and tap Save at the bottom of the Info page
Use descriptive names like "Garage Charger," "Main Panel Monitor," or "Living Room Plug" for easy identification
Serial Number
The serial number uniquely identifies your device and is displayed on the Info page.
The last six digits are useful for certain functionalities, such as Bluetooth connections during setup
Keep this information handy when contacting Customer Support for assistance
Firmware Version
View the current firmware version installed on your device.
Automatic Updates:
Emporia devices automatically check for and install firmware updates daily
Updates happen in the background when your device is connected to the cloud
No manual intervention is required
Troubleshooting Updates: If your device firmware is not updating despite being connected to the cloud, contact our Customer Support team for assistance.
Device Nesting
Device nesting allows you to organize devices hierarchically for better management of interconnected energy systems.
What is Device Nesting? Device nesting creates a parent-child relationship between devices, helping you visualize and manage complex energy setups where one device monitors or controls energy downstream from another.
Why Use Device Nesting?
Organize multi-meter installations (main panel and subpanels)
Track energy flow between upstream and downstream devices
Simplify management of properties with multiple monitoring points
Create logical hierarchies for solar + storage + consumption systems
How to Nest Devices:
On the Device Info page, locate the Nest Under dropdown
Select the parent device (the upstream device in your energy system)
Tap Save at the bottom of the page
Example Use Cases:
Nest a subpanel Vue monitor under your main panel Vue monitor
Nest an EV Charger under the Vue monitor that tracks its circuit
Organize multiple properties or buildings in a hierarchical structure
Shared Device Access
The Device Sharing feature allows multiple Emporia accounts to access and manage the same devices. This is perfect for family members, roommates, or property managers who want their own accounts while maintaining full access to shared devices.
How Device Sharing Works: All users with shared access currently have equal permissions. We plan to introduce account-specific permissions in the future.
How to Share a Device:
Navigate to Menu (☰) > Manage Devices
Select the device you want to share
Tap Shared With on the Device Info page
Enter the email address of the person you want to invite
Select the device(s) you'd like to share with them
Tap Share at the bottom of the app
Managing Shared Access:
You can modify or revoke access to shared devices at any time through the Manage Devices menu
Simply return to the device's Info page and adjust the sharing settings
Important Considerations:
If you remove a device before the invited user adds it to their account, the device will be disconnected from WiFi and require complete setup again
All shared users can control devices, view data, and modify settings
Device sharing is account-based, not device-based—configure on each mobile device separately
WiFi Configuration
Your Emporia devices need a stable WiFi connection to transmit data to the cloud and function properly. The WiFi Reset feature helps you reconnect devices or switch to a new network.
When to Reset WiFi:
Your device is showing as offline in the app
You've changed your WiFi network name or password
You're moving the device to a different location with a different network
You're troubleshooting connectivity issues
Step-by-Step WiFi Reset Process:
Open the Emporia Energy app
Navigate to Menu (☰) > Manage Devices
Select the device you need to reset
Scroll to the bottom of the device details page
Tap Reset WiFi or Reset Network
Important Note: This process will not affect your historical data or existing device settings. It only clears the WiFi credentials and allows you to reconnect.
Reconnecting to WiFi:
After resetting WiFi, you'll need to reconnect your device:
Select the preferred WiFi network from the list
Tap Continue
Enter your updated WiFi network credentials when prompted
Tap Continue
Wait for the device to establish a connection
Tap Done when the connection is successful
Troubleshooting Tips:
Ensure your device is within range of your WiFi router
Use a 2.4 GHz network (most Emporia devices do not support 5 GHz)
Make sure your WiFi password is entered correctly
Check that your router is functioning properly
Feedback and Suggestions
This knowledge base is continuously evolving to provide comprehensive support for managing your energy effectively. If you found this article unhelpful or think it could be improved, please contact our Customer Support team.