An Emporia account gives you secure access to your energy monitoring devices and data from anywhere in the world. Whether at home or away, you can monitor energy usage, control smart devices, and track consumption through Emporia's cloud-based platform. This guide covers platform options, account creation methods, and verification troubleshooting.
Available Platforms
Emporia Energy provides multiple ways to access your account and manage your energy data.
Mobile Apps
Download the Emporia Energy app from the Apple App Store or Google Play Store for full access to all features.
Required for Device Onboarding – The onboarding process uses Bluetooth to communicate with your devices, which is only available through mobile apps
Complete Feature Access – Monitor live energy usage, configure settings, and control all connected devices
Web Application
Access your account through any supported desktop browser at web.emporiaenergy.com
View Energy Data – Monitor usage, costs, and trends from your computer
Control Devices – Manage device settings and configurations
Account Settings – Update preferences and account information
Note: The web application cannot be used to onboard new devices due to Bluetooth requirements. All device setup must be completed through the mobile app.
Creating Your Emporia Account
Emporia offers two convenient methods to create your account. Choose the option that works best for you.
Sign Up with Email and Password
Create an account directly with Emporia using your email address and a custom password. Follow these steps:
Download the Emporia Energy app from the Apple App Store or Google Play Store
Open the app and tap Sign Up
Select Sign Up with Email
Enter your email address and create a password
Agree to the Terms of Service
Tap Create Account
Check your email for a 6-digit verification code
Enter the verification code in the app to complete setup
If you encounter issues receiving your verification code, see the Verification Code Troubleshooting section below.
Email Preferences: You can opt out of promotional emails from Emporia at any time using the unsubscribe link included in our marketing emails.
Sign Up with Google or Apple ID
Use your existing Google or Apple credentials for faster account creation and simplified sign-in. Follow these steps:
Download the Emporia Energy app from the Apple App Store or Google Play Store
Open the app and tap Sign Up
Select Sign with Google or Sign in with Apple
Follow the prompts to authorize Emporia Energy access
Agree to the Terms of Service
Important Considerations:
Password Management – Password resets for accounts created with Google or Apple are handled through those providers, not through the Emporia app
Apple ID Private Relay – If using "Hide My Email," ensure you have access to the relay inbox or enable email forwarding to receive important messages like CSV data exports
Verification Code Troubleshooting
If you don't receive your 6-digit verification code when signing up with email, try these troubleshooting steps.
Check Your Spam or Junk Folder
Verification emails can sometimes be filtered by email providers. Check your spam, junk, or promotions folders for an email from Emporia Energy. If you find it there, mark it as "Not Spam" to ensure future emails arrive in your inbox.
Resend the Verification Code
If the email doesn't appear after a few minutes, request a new code by following these steps:
Return to the verification screen in the app
Tap Resend Code
Wait 2–3 minutes for the new code to arrive
Check both your inbox and spam folders
Verify Your Email Address
Double-check that you entered your email address correctly during sign-up. A typo in your email address will prevent the code from reaching you. If you suspect an error, return to the sign-up screen and start over with the correct email address.
Apple ID Private Relay Users
If you signed up with an Apple ID and selected "Hide My Email," you'll receive a private relay email address. Verification emails are sent to this relay address, which then forwards to your real inbox.
Ensure you have access to the relay email address
Confirm email forwarding is enabled in your Apple ID settings
Check for emails in your primary Apple email inbox
Email Provider Settings
Some email providers have strict spam filters that may block automated emails.
Confirm that Emporia Energy emails are not being blocked
Add Emporia to your safe sender list
Check that security settings allow automated verification emails to be delivered
Wait and Try Again
Email delivery can occasionally be delayed due to server traffic or temporary provider issues. Wait 5–10 minutes and check your email again before requesting a new code.
Contact Support
If you've tried all troubleshooting steps and still haven't received your verification code, reach out to our Customer Support team for assistance.