Changing your account Password, Forgot Password

If you've lost your Emporia account password, or you'd like to change a password for an existing account, we can do so from the Emporia app directly.

First, we'll want to logout from an existing account (if applicable):

1. Select the Menu (☰) in top left corner
2. Select Account under Settings
3. Select Logout

Once we're logged out of an account, then we will want to select Login on the account options selection page:

From the Login page we can select Forgot Password?

On the next screen, we'll input our Emporia account email address into the field provided. Once we hit Reset, an email will be sent to the address provided which will have the required steps needed to set a new password.

If this process does not work for you, or you have any other questions about your Emporia account or password, feel free to reach out to the Emporia Support team directly.

Feedback and Suggestions

This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.