Verification and authentication codes are required to complete your Emporia account registration, sign in to your account, or reset your password. If you haven't received your verification code or are experiencing issues with authentication codes, we're here to help! This article outlines common troubleshooting steps and how to get assistance from our Customer Support team.
Steps to Troubleshoot
Check Your Email Inbox and Filters
Look in your Spam, Junk, or Promotions folders. Sometimes email providers filter automated messages into these folders.
If you have inbox rules or filters set up, ensure the email wasn’t redirected elsewhere.
Verify Your Email Address: Double-check the email address you entered during registration for typos. Common mistakes include:
Missing a letter or number in the address (e.g.,
gmailvs.gamil).Forgetting to include the domain (e.g.,
@yahoo.com).
Allowlist Emporia's Email Address: Add [email protected] to your email account's allowlist or trusted senders. This can help ensure the message gets delivered.
Check Your Email Delivery Time. Email delivery can sometimes take a few minutes. Wait at least 10–15 minutes before retrying or seeking assistance.
Use a Different Email Provider. If possible, try registering with a different email address (e.g., switching from a corporate or custom domain email to a free provider like Gmail or Yahoo). Some email domains have stricter filtering policies
Dealing with Repeated Prompts for Codes If you keep getting asked for a 6-digit code when trying to sign in:
On mobile devices: Force close the app completely and reopen it
On web portals: Close your browser tab, open a new one, and try again
Can't Find Where to Enter Your Code If you received a code but don't see where to enter it:
Ensure you're using the correct password recovery process
Confirm you're using the official Emporia Energy app, not a third-party app
Navigate to 'Sign in' > 'Forgot password,' enter your account email, and look for the code entry field
Issues with Google or Apple Sign-In
If you created your account using "Sign up with Google" or "Sign up with Apple," you must use the same login method.
Note that these sign-in options are only available in the mobile app, not in web browsers.
If needed, you can create a new account using email sign-up and set a password
Escalating Your Troubleshooting Efforts
If the above steps don’t resolve the issue, our Customer Support team is happy to assist. Consider these account-specific tips:
For email accounts: Double-check that you're using the exact email address associated with your Emporia Energy account.
For Google/Apple accounts: Try using the mobile app instead of the web interface.
For all accounts: Ensure you're using the correct and latest version of the Emporia Energy app.
Please include the email address you’re trying to register as part of your support request.
Feedback and Suggestions
Emporia Energy strives to make account creation as seamless as possible. If this article didn’t address your concerns or could be improved, we’d love to hear your feedback. Contact our Customer Support team, and we’ll continue enhancing these resources for you.