No Power Lights Illuminated
If your device is plugged in and the power lights are not illuminated, try using a phone charger to replace the USB connector. If the lights turn on with the phone charger, please contact our Customer Support team.
No WiFi Lights Illuminated
Its possible your Utility Connect has lost connection to your WiFi router. Try a WiFi reset to get it reconnected.
No Incoming Data
If you are not receiving any data, refer to the Lost Connection to Smart Meter article for troubleshooting steps.
Feedback and Suggestions
At Emporia, we strive to offer comprehensive information to help you manage your energy more efficiently. If you found this article unclear or have suggestions for improvement, please contact our Customer Support team. We are committed to enhancing our guides based on your feedback.