Troubleshooting
How to identify and fix issues related to the operation of the Utility Connect device.
3 articles
Vue Utility Connect LED BehaviorWhat each Wi-Fi and Smart Meter Link LED state means on the Vue Utility Connect, and what to do if either light isn't solid.
Vue Utility Connect Won't Connect to Wi-Fi or PowerDiagnostic flow when the Vue Utility Connect won't power on, won't connect to Wi-Fi, or shows no LED activity.
Vue Utility Connect Lost Connection to Smart MeterRecovery flow when your Utility Connect appears online but readings show 0.00 — signal, reset, contacting your utility, contacting Emporia.