Vue Utility Connect
Everything about the Utility Connect device, the best monitor used to sync data directly from your smart meter.
8 articles
Pre Sales Questions
Common questions and situations regarding the Vue Utility Connect
What is the Vue Utility Connect?An introduction to the Vue Utility Connect — what it does, who it's for, and how to know if it's right for your home.
Vue Utility Connect: Markets and Supported UtilitiesThe list of utilities that currently support Vue Utility Connect, plus what to do if yours isn't on the list.
Vue Utility Connect vs. Vue with CTs: Which Should I Choose?A side-by-side comparison of the two Emporia energy monitoring products to help you pick the right one for your home.
About
Information about the basics of how the Utility Connect will work and sync with your smart meter.
How the Vue Utility Connect WorksHow Utility Connect connects to your smart meter via Zigbee/HAN/AMI, what data it reports, and where to place the device in your home.
Troubleshooting
How to identify and fix issues related to the operation of the Utility Connect device.
Vue Utility Connect LED BehaviorWhat each Wi-Fi and Smart Meter Link LED state means on the Vue Utility Connect, and what to do if either light isn't solid.
Vue Utility Connect Won't Connect to Wi-Fi or PowerDiagnostic flow when the Vue Utility Connect won't power on, won't connect to Wi-Fi, or shows no LED activity.
Vue Utility Connect Lost Connection to Smart MeterRecovery flow when your Utility Connect appears online but readings show 0.00 — signal, reset, contacting your utility, contacting Emporia.