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How does the Vue Utility Connect work?

The Vue Utility Connect is the easiest monitor to setup and install - get instant and real-time updates from your smart meter.

Updated this week

The Vue Utility Connect is a compact device designed for easy installation. Simply plug it into a standard 120V outlet, and it will establish a communication link with your utility-provided smart meter. This connection allows the device to stream real-time data on your total system usage to the Emporia cloud, which you can then access from anywhere in the world using the Emporia Energy app.

Key Features

  • No Sensors or Electrical Panel Interaction Required: The Vue Utility Connect eliminates the need for installing sensors or interacting with your electrical panel. It gathers all necessary measurements directly from your smart meter, ensuring accurate, real-time data.

  • Zigbee Smart Energy Profile: The device uses the Zigbee Smart Energy Profile, also known as a Home Area Network (HAN) enabled system, to communicate with your smart meter. This protocol is part of the utility providers' Advanced Metering Infrastructure (AMI) initiative.

Easy Setup

To set up your Vue Utility Connect, follow these simple steps:

  1. Check Compatibility: Ensure your utility provider supports HAN-enabled smart meters and has the necessary backend infrastructure (list below).

  2. Register Your Device: Provide your utility provider with the MAC Address and any other required information. Once registered, your smart meter will start broadcasting data to the Vue Utility Connect.

Compatible Utilities

Pacific Gas & Electric (CA) Almost any PG&E customer can connect the Emporia Vue: Utility Connect to their PG&E Smart Meter. Ensure you are eligible before purchasing a Vue. Log in to your My Energy account at pge.com. Click “Stream My Data” toward the bottom of the page. How to connect to PG&E for rate plans E1, E6, EVA, A1, A6 or A10

  1. From the Stream My Data dashboard you will be able to see if you have an eligible meter by entering your account and address. You meter should appear in a list toward the bottom of the page. If your smart meter is not eligible, please contact PG&E at [email protected] or call 1-877-743-4357.

  2. Click the “Register New Device” link located under your meter badge ID on the Stream My Data dashboard

  3. Enter the following data:

  4. Name: Unique name of your choice

  5. Make & Model: Other

  6. Manufacturer: Emporia

  7. Model: Vue

  8. Device Type: In-Premise Display

  9. MAC ID and Install Code: Located on the Vue and the inside lid of the Vue packaging.

  10. Your Vue should now be connected, showing real-time data in the Emporia app. If the device does not successfully pair the first time, try again later or call 1-877-743-4357 PG&E Support Contacts:

  • Phone: 1-877-743-4357 (Available Monday–Friday, 8:00 am–7:00 pm)

  • Email: [email protected] (Recommended for detailed inquiries) Common Issues and Troubleshooting with PG&E Registration

  • Emporia Not Listed During Registration: If 'Emporia energy' is not an available option during registration, contact PG&E support at 1 (877) 660-6789 for assistance in completing the setup process.

  • Unsuccessful Connection: In case the device does not pair successfully, the link might need to be reset on the backend. Retry the steps listed above or call PG&E Stream My Data Customer Support at 1-877-743-4357 (Mon.-Fri. 8:00 a.m. – 7:00 p.m.) for further troubleshooting guidance. How to connect to PG&E for rate plans ETOU-A or ETOU-B (or if your meter is not listed in the web portal)

Call Stream My Data Customer Support at 1-877-743-4357 (Mon.-Fri. 8:00 a.m. – 7:00 p.m.) so that a representative can assist you with registering and pairing your device to your SmartMeterTM. When calling, you will need to be present at the location where you would like your device to be paired, and prepared to provide the following information:

  • Device MAC Address (16-digits) Located on the Vue and the inside lid of the Vue packaging.

  • Installation Code (16-digits): Located on the Vue and the inside lid of the Vue packaging.

  • Manufacturer: Emporia

  • Model: Vue

Southern California Edison (CA)

Almost any SCE customer can connect the Emporia Vue: Utility Connect to their SCE Smart Meter.

How to connect to SCE

  1. Go to the SCE HAN Device Registration Form at https://crt.sce.com/home_area_network

  2. Enter your 10-digit SCE account number that starts with a 8.

  3. Enter the First and Last Name on the account.

  4. Enter the Address of the SCE Meter.

  5. Enter your Email Address.

  6. Enter the Device ID (MAC Address) Located on the Vue and the inside lid of the Vue packaging.

  7. Enter the Install Code: Located on the Vue and the inside lid of the Vue packaging.

  8. Enter the Manufacturer: Emporia

  9. Enter the Model: Vue

  10. There the Device Type: USB Dongle

  11. Check the box to Accept the Terms and Conditions

  12. Then, click Submit.

  13. You’ll receive a confirmation message for your request. It can take up to 72 hours to complete the process.

If you have any troubles connecting to SCE, please reach out to [email protected].

Get Your $25 Rebate:

Fill out and return this form to SCE to receive a $25 rebate on your Vue.

First Energy (OH)

Ohio Edison has compatible AMI Smart Meters.

How to connect to Ohio Edison:

  1. Gather your Ohio Edison Account number

  2. Gather the serial number from your Ohio Edison Smart Meter

  3. You’ll also need the following information about your Emporia Vue Utility Connect

  4. Manufacturer: Emporia

  5. Make/Model: Vue Utility Connect

  6. ‍MAC ID/ EUI Code (MAC Address): Located on the Vue and the inside lid of the Vue packaging.

  7. Install Code: Located on the Vue and the inside lid of the Vue packaging.

  8. Download and fill out the Ohio Edison HAN Provisioning Request Form with the information you collected above.

  9. Submit the completed form to [email protected].

If you have any questions about the Ohio Edison HAN program, please feel free to contact Honeywell at 1-855-830-2922 or [email protected].

First Energy (PA)

Almost any First Energy customer can connect the Emporia Vue: Utility Connect to their First Energy Smart Meter.

How to connect to First Energy

  1. Gather your Ohio Edison Account number

  2. Gather the serial number from your First Energy Smart Meter

  3. You’ll also need the following information about your Emporia Vue Utility Connect

  4. Manufacturer: Emporia

  5. Make/Model: Vue Utility Connect

  6. ‍MAC ID/ EUI Code (MAC Address): Located on the Vue and the inside lid of the Vue packaging.

  7. Install Code: Located on the Vue and the inside lid of the Vue packaging.

  8. Download and fill out the Ohio Edison HAN Provisioning Request Form with the information you collected above.

  9. Submit the completed form to [email protected].

  10. If you have any questions about the Ohio Edison HAN program, please feel free to contact Honeywell at 1-855-830-2922 or [email protected].

Pennsylvania Power & Light (PA)

Almost any PPL customer can connect the Emporia Vue: Utility Connect to their PPL Smart Meter.

How to connect to PPL

  1. Collect the MAC ID and Install Code located both on the back of the Vue and the inside lid of the Vue packaging.

  2. Go to the PPL HAN Monitor Sign Up page

  3. Enter your PPL username and password and click Sign In.

  4. Your meter number should be displayed

  5. Click the orange “Get In-Home Monitor” button

  6. Click “Register Device” on the top right

  7. Click the orange “I confirm the Above- Register Now” button

  8. Enter the following information into the provided fields
    Model: Other
    Other Model Name: Vue
    Vendor Name: Emporia
    MAC Address: From Step 1
    Install Code: From Step 1

  9. Click “Register“

It can take several days for PPL to provision your Vue. If you have any questions or issues, please email [email protected].

Burlington Electric (VT)

Almost any Burlington Electric customer can connect the Emporia Vue: Utility Connect to their Burlington Smart Meter.

How to connect to Burlington Electric

  1. Collect the MAC ID and Install Code located on the Vue and the inside lid of the Vue packaging.

  2. Fill out the Contact Form on the Burlington Website.

  3. In the message field let them know that you would like to connect an Emporia Vue to your meter and included the MAC ID and install code.

  4. Don’t forget to enter your Customer ID

Green Mountain Power (VT)

Almost any GMP customer can connect the Emporia Vue with ZigBee® to their GMP Smart Meter.

How to connect to GMP:

  1. Collect the MAC ID and Install Code located on the Vue and the inside lid of the Vue packaging.

  2. Contact GMP along with your account details to connect your Emporia Vue with ZigBee® to your AMI Smart Meter.

Note: The Vue Utility Connect energy monitor is not available to manage automated energy management features such as PowerSmart (for EV Chargers) and more given the limited update frequency from the smart meter. We are investigating options for enabling these features with this monitor type in the future.

Warranty and Device Models

If your Emporia Vue energy monitor encounters hardware failures such as power supply issues, check if it is still under warranty for a replacement. Visit Emporia's website for information on the latest models and their compatibility features with different utility providers.

More information about the Vue Utility Connect
Shop Vue energy monitors on our online store

Feedback and Suggestions

At Emporia, we strive to offer comprehensive information to help you manage your energy more efficiently. If you found this article unclear or have suggestions for improvement, please contact our Customer Support team. We are committed to enhancing our guides based on your feedback.

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