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Setting Up Your Vue Utility Connect

Plug in your Vue Utility Connect, pair it with the Emporia app, and register with your utility — with step-by-step instructions for all 9 supported utility providers.

Setting up your Vue Utility Connect involves three steps: plug it into a wall outlet, pair it with the Emporia Energy app, and register the device with your utility provider so the smart meter starts broadcasting your usage data. This article walks through all three, including the registration process for each supported utility.

Before You Begin

Make sure you have:

  • A Vue Utility Connect device.

  • A 2.4 GHz Wi-Fi network in your home (the Utility Connect doesn't connect over 5 GHz).

  • An account with one of our supported utility providers. To check, see Vue Utility Connect: Markets and Supported Utilities.

  • Your utility account number and your smart meter's serial number on hand — you'll need these during registration.

  • Your Vue Utility Connect's MAC ID and Install Code — these are printed on the back of the device and on the inside lid of the packaging.

Step 1: Plug In and Pair to the App

  1. Plug the Utility Connect into a standard 120V wall outlet, ideally on or near an exterior wall close to your smart meter.

  2. Download the Emporia Energy app from the Apple App Store or Google Play.

  3. Create an account or log in if you already have one.

  4. Tap Add a Device and follow the in-app prompts to pair your Utility Connect with your home Wi-Fi network.

Once paired, the Utility Connect's Wi-Fi LED should be solid (connected to your router and the Emporia cloud). The Smart Meter Link LED will likely still be off until you complete utility registration in Step 2.

Step 2: Register with Your Utility

Each utility has its own process for authorizing a HAN device on your smart meter. Find your utility below and follow the corresponding steps.

Pacific Gas & Electric (CA)

Almost any PG&E customer can connect a Vue Utility Connect to their PG&E smart meter.

For rate plans E1, E6, EVA, A1, A6, or A10:

  1. Log in to your My Energy account at pge.com and click Stream My Data toward the bottom of the page.

  2. From the Stream My Data dashboard, confirm your meter is eligible by entering your account and address. Your meter should appear in the list at the bottom of the page. If it isn't eligible, contact PG&E at [email protected] or call 1-877-743-4357.

  3. Click Register New Device located under your meter badge ID.

  4. Enter the following information when prompted:

  • Name: a unique name of your choice

  • Make & Model: Other

  • Manufacturer: Emporia

  • Model: Vue

  • Device Type: In-Premise Display

  • MAC ID and Install Code: from the back of your Vue or the inside lid of the packaging

Your Vue should now connect and start showing real-time data in the Emporia app. If pairing fails the first time, try again later or call 1-877-743-4357.

For rate plans ETOU-A or ETOU-B (or if your meter isn't listed in the web portal):

Call PG&E Stream My Data Customer Support at 1-877-743-4357 (Mon–Fri, 8:00 AM–7:00 PM) so a representative can register and pair your device. You'll need to be at the meter's location and have ready:

  • MAC Address (16 digits)

  • Install Code (16 digits)

  • Manufacturer: Emporia

  • Model: Vue

If "Emporia" isn't listed during registration: contact PG&E support at 1-877-660-6789 for help completing the setup.

PG&E support contacts: 1-877-743-4357 (phone, Mon–Fri 8:00 AM–7:00 PM) or [email protected] (recommended for detailed inquiries).

Southern California Edison (CA)

Almost any SCE customer can connect a Vue Utility Connect to their SCE smart meter.

  1. Go to the SCE HAN Device Registration Form at crt.sce.com/home_area_network.

  2. Enter your 10-digit SCE account number (begins with 8).

  3. Enter the first and last name on the account.

  4. Enter the address of the SCE meter.

  5. Enter your email address.

  6. Enter the Device ID (MAC Address) from your Vue or the inside lid of the packaging.

  7. Enter the Install Code from your Vue or the inside lid of the packaging.

  8. Set Manufacturer: Emporia, Model: Vue, and Device Type: USB Dongle.

  9. Check the box to accept the Terms and Conditions, then click Submit.

You'll receive a confirmation message. The full provisioning process can take up to 72 hours.

If you have trouble connecting to SCE, email [email protected].

First Energy — Ohio (Ohio Edison)

Ohio Edison has compatible AMI smart meters.

  1. Gather your Ohio Edison account number.

  2. Gather the serial number from your Ohio Edison smart meter.

  3. Have the following information about your Vue Utility Connect ready:

  • Manufacturer: Emporia

  • Make/Model: Vue Utility Connect

  • MAC ID / EUI Code (MAC Address): from the back of your Vue or the inside lid of the packaging

  • Install Code: from the back of your Vue or the inside lid of the packaging

  1. Download and fill out the Ohio Edison HAN Provisioning Request Form with the information above.

  2. Submit the completed form to [email protected].

For questions about the Ohio Edison HAN program, contact Honeywell at 1-855-830-2922 or [email protected].

First Energy — Pennsylvania

First Energy customers in Pennsylvania (Met-Ed, Penelec, Penn Power, or West Penn Power) can connect a Vue Utility Connect to their First Energy smart meter.

  1. Gather your First Energy account number.

  2. Gather the serial number from your First Energy smart meter.

  3. Have the following information about your Vue Utility Connect ready:

  • Manufacturer: Emporia

  • Make/Model: Vue Utility Connect

  • MAC ID / EUI Code (MAC Address): from the back of your Vue or the inside lid of the packaging

  • Install Code: from the back of your Vue or the inside lid of the packaging

  1. Download and fill out the First Energy HAN Provisioning Request Form with the information above.

  2. Submit the completed form to [email protected].

For questions about the First Energy HAN program in Pennsylvania, contact Honeywell at 1-855-830-2922 or [email protected].

Note: PA registration form URL pending verification. If the Honeywell contact above doesn't reach the right team, please contact our Customer Support team for help.

Pennsylvania Power & Light — PPL (PA)

Almost any PPL customer can connect a Vue Utility Connect to their PPL smart meter.

  1. Collect the MAC ID and Install Code from the back of your Vue or the inside lid of the packaging.

  2. Go to the PPL HAN Monitor Sign Up page.

  3. Enter your PPL username and password and click Sign In.

  4. Your meter number should be displayed. Click the orange Get In-Home Monitor button.

  5. Click Register Device in the top right.

  6. Click the orange I confirm the Above — Register Now button.

  7. Enter the following information:

  • Model: Other

  • Other Model Name: Vue

  • Vendor Name: Emporia

  • MAC Address: from Step 1

  • Install Code: from Step 1

  1. Click Register.

It can take several days for PPL to provision your Vue. For questions, email [email protected].

Duquesne Light Co (PA)

Duquesne Light Co customers can register their Vue Utility Connect by logging in to their DLC account and submitting the in-home display form.

During registration, your HAN device must be powered on and within ~50m / 150ft of the smart meter. You'll receive a response at the email address you provide. Allow 3–5 business days for the request to be processed.

For questions about the program or your device, email [email protected].

Burlington Electric (VT)

Almost any Burlington Electric customer can connect a Vue Utility Connect to their Burlington smart meter.

  1. Collect the MAC ID and Install Code from the back of your Vue or the inside lid of the packaging.

  2. Fill out the Contact Form on the Burlington Electric website.

  3. In the message field, let them know you'd like to connect an Emporia Vue to your meter and include the MAC ID and Install Code.

  4. Don't forget to include your Customer ID.

Green Mountain Power — GMP (VT)

Almost any GMP customer can connect a Vue Utility Connect to their GMP smart meter.

  1. Collect the MAC ID and Install Code from the back of your Vue or the inside lid of the packaging.

  2. Contact GMP with your account details and the MAC ID + Install Code to register your device with their AMI smart meter system.

Commonwealth Edison — ComEd (IL)

  1. Go to the ComEd My Account page and sign in (or register if you don't have an account).

  2. Click My Usage in the top toolbar, then look for the My Connected Devices or Smart Meter Connected Devices link and select Connect Device.

  3. On the Connect Device page, choose your HAN device manufacturer and model, enter the MAC address and Install Code, and submit the form.

  4. Wait for an email from ComEd confirming your smart meter has been paired.

Step 3: Verify Setup is Complete

Once your utility has provisioned the device (which can take anywhere from a few minutes to several days depending on the utility), check both the device and the app:

  • On the device: the Wi-Fi LED should be solid, and the Smart Meter Link LED should also be solid. If either isn't solid, see Vue Utility Connect LED Behavior.

  • In the app: open the Emporia Energy app, go to your Utility Connect, and confirm you're seeing real-time energy usage updating about every 30 seconds. The leaf icon next to the device name should be green.

If both LEDs are solid but readings still show 0.00 in the app, see Vue Utility Connect Lost Connection to Smart Meter.

If You Run into Issues

Related

Feedback and Suggestions

This knowledge base is continuously updated to provide the most helpful guidance for Emporia customers. If you found this article unclear or have suggestions for improvement, please contact our Customer Support team.

Related Articles
How the Vue Utility Connect Works
What is the Vue Utility Connect?
Vue Utility Connect: Markets and Supported Utilities
Vue Utility Connect LED Behavior
Vue Utility Connect Lost Connection to Smart Meter
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