Emporia Energy

Articles about the family of Vue energy monitors.

Energy Monitors

View all product documentation about our in-panel energy monitors

Vue Energy Monitor Overview

Basics on how the Vue monitor captures your energy usage and provides access to that data in real-time.

How the Vue 3 Works

Power your Vue and collect voltage, this component plays an important part in your device setup and operations.

How does the wire harness work?

How the Vue energy monitor works when not connected to the Emporia cloud.

Offline Behavior

We believe you'll love our products - and our company policy reflects that confidence.

Warranty Information

Safety being a top priority - have confidence in the audits and reviews performed on our devices by qualified third party organizations.

Certifications

The CT's are what measure current through your circuit lines - understanding their function helps ensure your Vue monitor is good to go.

CT's / Sensors - How do they work?

A common question about obtaining measurement data locally.

Local Device Access

The newest version of the home energy monitor offered by Emporia Energy - best in class.

What's new in the Vue 3?

Important product information about our in panel energy monitors

About

Some considerations related to the installation and operation of Vue energy monitors.

Will this work for me?

How to select the components and parts required for your desired monitoring goals.

What parts do I need?

Needing more monitoring capacity? No worries, use multiple monitors together.

Can I use more than one Vue: Gen 3 together?

What if your electrical system does not have access to a true neutral line?

No system neutral line (only ground/earth)

Different scenarios and environments that the Vue energy monitor may be unsuitable for monitoring.

Problematic Situations

Qualified installers can help, but its designed to be an accessible installation for anybody familiar with their electrical system.

Does the Vue: Gen 3 require a professional electrician to install?

Common questions and situations that may impact how a Vue monitor is installed/setup.

Pre-Sales Question

Possible to monitor multiple lines with a single sensor? Yes, with a few key points.

CT Sensors - More than one line through a sensor?

Not required - 50A CT measurements still work without 200A CT's connected.

Do the 200A CT's need to be connected?

Some other questions related to the panel installation of Vue energy monitors.

Hardware installation

Capturing multiple related circuit lines accurately and reliably with the Vue CT's.

CT Sensors - Monitoring Dual-Pole/Multi-Pole Circuits and using Multipliers

How to setup the CT's for your Vue energy monitor.

CT Sensors - Proper alignment, placement

For most situations no - Vue Gen 3 and Gen 2 both track voltage accurately without the need for multipliers.

Does my Vue 3 need a multiplier on "mains" for a 240V system?

Tracking specific usage with the Vue energy monitor.

Setup a Vue: Gen 3 for Sub-Metering

Your Vue monitor just received an update - track bidirectional usage more accurately.

Bi-Directional 50A CT Update

Setting up the Vue to track your solar production and Net correctly.

Solar Monitoring

How to customize the CT length, extending or shortening, on Vue 3.

Adjusting CT wire length - Vue 3

Requirements for extending the CT length for the Vue 2 device only.

Extending CT's/Sensors - Vue 2

We recommend using the wire harness for accuracy and performance.

Can I use an outlet/plug to power the Vue instead of the regular installation?

Have a bunch of circuits needing to be tracked? We have you covered.

CT Sensors - More than 16 circuits to monitor?

Yes, but it may affect how your device calculates usage depending on how they're used. Details here.

Can I use the 200A CT's on circuits other than mains?

How to connect the wire harness for breakers > 15A.

Wire Harness - Breakers larger than 15 Amps

Details about the hardware-related installation of a Vue energy monitor.

Setup and Installation

Tracking more than one electrical panel (or many circuits) has never been easier.

Multiple Vue monitors, Nesting and sub-panels

Setup and display the Vue energy monitor specifically for your use case - customize at will.

Settings and Info

This reset process helps the device reconnect to your network as well as re-calibrate its sensors for best accuracy and performance.

Reset WiFi / Solar Setup - Re-calibration

Order your circuits in the way you want them shown in the app.

Custom Sort Circuit List

Combine your circuits measurements together for easier viewing of usage amounts.

Circuit Merging

How your Vue energy monitor can automate smarter (and cheaper) energy usage.

Energy Management

How your Vue energy monitor displays usage on the main page within the Emporia app.

Home Screen

This article explains how to unmerge your 50A CT sensors.

Unmerge Circuits

How to use and manage your Vue energy monitor from the Emporia Energy app.

App and Energy Management

The best tips/tricks we've collected from Customer Support to get your Vue connected.

Vue Not Connecting to Wi-Fi

What happens if you're not able to see or find your Vue energy monitor via Bluetooth during the app setup or reset process.

Vue Not Connecting to Bluetooth

How to fix issues related to the wire harness, common errors that can be encountered during setup.

Wire Harness - Installation Issues

Ensuring accurate measurements is crucial to getting the most out of your monitoring setup - use these steps to diagnose accuracy issues.

Incorrect CT/Sensor measurement amount

What to do if your Vue energy monitor is not providing similar usage measurements as tracked by your utility provider.

Not matching Utility Provider measurements

How to check/update your device for accurate net metering with bidirectional current direction.

Incorrect Solar Net Metering

Balance helps show how much usage is not tracked with a 50A CT, but can be helpful identifying setup related issues if something is amiss.

Bad Balance

Missing a circuit from your monitoring display? Here's how we can get that fixed.

CT/Sensor not in Circuit List (not showing up)

Installed your Vue energy monitor and a breaker is tripping? Here's how you can adjust the setup for it to work correctly.

Wire Harness - AFCI/RCD breakers, breaker is tripping after installation

Information about common issues/problems that can be solved when using the Vue energy monitor.

Troubleshooting

The Vue Utility Connect is the easiest monitor to setup and install - get instant and real-time updates from your smart meter.

How does the Vue Utility Connect work?

Just need a smart meter and participating utility provider.

Will this device work for me?

How to get a Vue Utility Connect reconnected to your AMI enabled smart meter.

Lost Connection to Smart Meter

What happens if it looks like the Utility Connect is not working as intended?

Troubleshooting other Issues

Everything about the Utility Connect device, the best monitor used to sync data directly from your smart meter.

Vue Utility Connect

Back to Emporia

Shop

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.