Troubleshooting
Information about common issues/problems that can be solved when using the Vue energy monitor.
6 articles
Vue Not Connecting: Bluetooth and Wi-Fi TroubleshootingBranches by symptom — Vue not found during setup, Wi-Fi handoff failing, or suddenly went offline — with the full diagnostic flow for each.
Bad Balance, Utility Mismatch, and Net Metering IssuesThree measurement-accuracy symptoms with shared root causes — high or green Balance, mismatch with the utility bill, and solar net-metering not tracking right.
Incorrect CT Sensor ReadingsDiagnoses for sensors missing from the circuit list, sensors reading zero or wrong, mains reading off, comparing to a third-party meter, and signs of a damaged CT.
Wire Harness Installation IssuesTwo common wire-harness issues during install — voltage detection errors and breaker trips on AFCI/RCD/GFCI breakers — with the fix for each.
Vue LED Behavior (Gen 3)What each Wi-Fi (green) and wired Ethernet (blue) LED pattern means on the Vue Gen 3, and what to do if the LED isn't solid.
Vue LED Behavior (Gen 2)What the power and Wi-Fi LEDs on the Vue Gen 2 mean, and what to do if either LED isn't in the healthy state.