Troubleshooting
Information about common issues/problems that can be solved when using the Vue energy monitor.
6 articles
- Vue Not Connecting: Bluetooth and Wi-Fi TroubleshootingBranches by symptom — Vue not found during setup, Wi-Fi handoff failing, or suddenly went offline — with the full diagnostic flow for each.
- Understanding Your Unmonitored UsageWhat Unmonitored usage (formerly Balance) is, why it can look off or incorrect, and how to troubleshoot it, plus solar net metering issues.
- Incorrect CT Sensor ReadingsDiagnoses for sensors missing from the circuit list, sensors reading zero or wrong, Main CT Total Usage not matching utility bill, comparing to another meter, and signs of a damaged…
- Wire Harness Installation IssuesTwo common wire-harness issues during install — voltage detection errors and breaker trips on AFCI/RCD/GFCI breakers — with the fix for each.
- Vue LED Behavior (Gen 3)What each Wi-Fi (green) and wired Ethernet (blue) LED pattern means on the Vue Gen 3, and what to do if the LED isn't solid.
- Vue LED Behavior (Gen 2)What the power and Wi-Fi LEDs on the Vue Gen 2 mean, and what to do if either LED isn't in the healthy state.