The Vue: Gen 2 has two LED indicators on the front of the device — one for power and one for Wi-Fi. This article covers what each LED means and what to do if you see something unexpected.
Power LED
Light Status | Condition |
Off | Not connected to power |
Solid green | Connected to power |
Off — Not connected to power. Check the wire harness in the panel and confirm the breaker the harness is on hasn't tripped.
Solid green — Connected to power. This is the healthy state.
Wi-Fi LED
Light Status | Condition |
Solid green | Connected to internet |
Flashing green | Lost connection to internet |
Solid green — Connected to the internet and reporting to the Emporia cloud. This is the healthy state.
Flashing green — Lost internet connection. The Vue is trying to reconnect or has fallen off the network.
What to Do If the LED Isn't Solid
Power LED off — the Vue isn't getting power. Verify the wire harness is wired correctly and the breaker the harness lands on is on. See Wire Harness Installation Issues.
Wi-Fi LED flashing green — the Vue can't reach the internet. Most cases self-recover within an hour. If it doesn't, walk through the network checks in Vue Not Connecting: Bluetooth and Wi-Fi Troubleshooting.
A Note on Gen 2
The Vue: Gen 2 is no longer sold but is still fully supported. It uses the same Emporia Energy app, the same cloud, and the same offline-buffering behavior as the Gen 3. The LED indicators are simpler than Gen 3 because the Gen 2 doesn't support wired Ethernet — Wi-Fi is the only network option.
Related
Vue Not Connecting: Bluetooth and Wi-Fi Troubleshooting — full network troubleshooting flow.
Vue LED Behavior (Gen 3) — if you have a Vue Gen 3.
Vue Offline Behavior — what your Vue captures (and doesn't) while offline.
Feedback and Suggestions
This knowledge base is continuously updated to provide the most helpful guidance for Emporia customers. If you found this article unclear or have suggestions for improvement, please contact our Customer Support team.