The Vue Utility Connect will have a variety of behaviors related to its LED on the front of the device:
Emporia Vue Utility Connect devices provide essential data on energy usage, but they may occasionally experience power or connectivity issues. This guide will walk you through identifying and resolving these problems effectively.
WiFi
Light Status | Condition |
Off | Has not connected to the router |
On solid | Connected to the router and Emporia |
Blinking once per second | Establishing a connection to Emporia |
Blinking every two seconds | Lost connection to the router |
Resolving Wi-Fi Connectivity Problems
Reset Wi-Fi: Open the Emporia app and navigate to Menu (☰) → Manage Devices. Select the device experiencing issues, then tap "Reset WiFi" and follow the prompts to rejoin the network. T
Re-Test with Stable Power: Repeat connection steps using a known-good power supply to rule out additional issues.
Smart Meter Link
Light Status | Condition |
Off | Has not connected to the meter |
On solid | Connected to the meter and receiving data |
Blinking every two seconds | No data from the meter in over 1 minute |
Troubleshooting Power Supply Issues
Switch Power Adapters: Plug the device into a different USB power adapter or USB port (e.g., on a laptop). Standard USB adapters or ports can help diagnose if the power supply is the issue.
LED Indicator Check: Ensure the device’s LED is on; a solid light does not always indicate sufficient power. Trying an alternate adapter may still resolve the issue.
Replace the Adapter: If the device operates properly with another adapter, consider replacing the original power supply to avoid recurrence.
Feedback and Suggestions
Preventative Measures
Use Reliable USB Adapters: Stick to high-quality USB adapters that are compatible with Emporia devices to prevent power fluctuations or inconsistencies.
Maintain Strong Network Connections: Position Wi-Fi routers or extenders near your Vue device to ensure a steady signal.
Monitor Device Performance: Periodically verify that your Vue device is correctly reporting data in the app.
Our goal is to provide all the information we can to help you manage your energy more effectively. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.