If you are unable to disconnect the EV Charger connector ("gun") from your vehicle's charging port, follow these troubleshooting steps to resolve the issue:
Check Your Vehicle's User Manual:
Refer to the user manual for your specific vehicle model. Some vehicles require unlocking (using the key fob or a similar method) to release the charger. There may also be other vehicle settings preventing the connector from being released.Vehicle-Specific Settings:
There are no settings within the Emporia Energy app or on the EV Charger itself that control the locking mechanism of the connector.Connector Release Mechanism:
All electric vehicles manufactured after 2002 are equipped with a manual connector release mechanism located near the charging port, sometimes inside the trunk compartment. Refer to your vehicle’s user manual for the exact location and instructions on using this mechanism.Inspect the Connector Latch:
Ensure the connector latch (trigger) is not broken. If the latch is damaged and cannot release the connector, you can remove the connector latch from the connector itself. To do this safely:Ensure the EV Charger is powered off at the breaker to prevent any electrical hazards.
Use a T-10 (Torx) screwdriver to remove the screw securing the connector latch..
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