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Vue: Gen 3
Troubleshooting
CT/Sensor not in Circuit List (not showing up)
CT/Sensor not in Circuit List (not showing up)
Kevin Wanek avatar
Written by Kevin Wanek
Updated over a week ago

Encountering an issue where a circuit or sensor does not appear on the Home screen of your Emporia app can be frustrating. This guide aims to help you quickly diagnose and resolve such issues with your Vue: Gen 3 home energy monitor.

Understanding the Issue

When a circuit (or sensor) isn't visible in the list of circuits on the Home screen of the app, it typically indicates that the Vue: Gen 3 device is not detecting a sensor connected to one of the port that is missing from the Home screen. It's important to note that the Settings menu may still display the total number of ports/sensors as "available," but this doesn't necessarily mean that all sensors are actively transmitting data. The absence of circuit measurements on the Home screen is the key indicator of this issue.

Step-by-Step Troubleshooting

1. Check the Sensor Connection

The most common cause of this problem is a loosely connected sensor. Please follow these steps to ensure your sensor is properly connected:

  • Inspect the Sensor Connection: Make sure the sensor wire is terminated completely into the terminal block, and the terminal block is fully inserted into the device port. The connection should be snug and secure.

2. Perform a Sensor Swap

If securing the sensor doesn't resolve the issue, the next step is to determine whether the problem lies with the sensor itself or the port on the device. Here's how to perform a sensor swap test:

  • Swap Sensors: Take a sensor that is currently working and connect it to the port where the issue is occurring. Then, connect the sensor you suspect might be faulty to a port known to be working.

  • Observe the Results: If the circuit now appears in the app with the swapped sensor, the original sensor may be faulty. If the issue persists even with a different sensor, the problem might be with the device port.

Providing Feedback and Seeking Further Assistance

Our knowledge base and troubleshooting guides are continually evolving. We aim to empower you with all the necessary information to manage your home energy more effectively. If this article did not resolve your issue or if you believe additional clarification is needed on any point, we encourage you to reach out to our Customer Support team. Your feedback is invaluable in helping us improve our support resources.

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