You can reach out to the Customer Support team to help with verifying an Emporia account. Feel free to contact the support team and include your Emporia account email address as part of the message for them to help on the backend.
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This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.