Verification codes are required to complete your Emporia account registration. If you haven’t received your verification code, we’re here to help! This article outlines common troubleshooting steps and how to get assistance from our Customer Support team.
Steps to Troubleshoot
Check Your Email Inbox and Filters
Look in your Spam, Junk, or Promotions folders. Sometimes email providers filter automated messages into these folders.
If you have inbox rules or filters set up, ensure the email wasn’t redirected elsewhere.
Verify Your Email Address
Double-check the email address you entered during registration for typos. Common mistakes include:
Missing a letter or number in the address (e.g.,
gmailvs.gamil).Forgetting to include the domain (e.g.,
@yahoo.com).
Allowlist Emporia's Email Address
Add [email protected] to your email account's allowlist or trusted senders. This can help ensure the message gets delivered.
Check Your Email Delivery Time
Email delivery can sometimes take a few minutes. Wait at least 10–15 minutes before retrying or seeking assistance.
Use a Different Email Provider
If possible, try registering with a different email address (e.g., switching from a corporate or custom domain email to a free provider like Gmail or Yahoo). Some email domains have stricter filtering policies.
What If You Still Can't Receive the Code?
If the above steps don’t resolve the issue, our Customer Support team is happy to assist.
Please include the email address you’re trying to register as part of your support request.
Feedback and Suggestions
Emporia Energy strives to make account creation as seamless as possible. If this article didn’t address your concerns or could be improved, we’d love to hear your feedback. Contact our Customer Support team, and we’ll continue enhancing these resources for you.