EV Charger isn't charging my vehicle

1.) Ensure your EV Charger is set to a "Ready" state in the app. Details can be found here if needed.

2.) Ensure you don't have any Energy Management or schedules on the app preventing charging. Details can be found here.

3.) Ensure your vehicle is connected properly and does not have any settings preventing charging. Things like on-vehicle schedules or "lock state" of the vehicle can affect charging ability, so important to be thorough here. Can reach out to your vehicle manufacturer's customer support team to double check what settings might be present on the vehicle preventing or affecting charging capabilities.

4.) Reach out to Customer Support to help run advanced diagnostics on the EV Charger to make sure no underlying issues are present related to the EV Charger itself.

Feedback and Suggestions

This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.