Step-by-Step Troubleshooting
Verify Power: Ensure the LED on the front is illuminated
App Status: Confirm the charger is toggled to "Ready" in the Emporia Energy app
Energy Management: Check for schedules or restrictions in the app that might prevent charging
Vehicle Checks
Ensure proper connection between vehicle and charger
Check vehicle-specific settings (charging schedules, sleep mode, lock status)
Confirm the battery isn't already fully charged
Connector Inspection
Verify that the latch is flush with the top profile and locks securely
Ensure the connector fits snugly without wiggling
Clean the charging port and connector contacts if necessary
Testing Solutions
Try reducing the charge rate in the app (~10A), then gradually increase
Test with another Level 2 charger or different vehicle if possible
Deplete battery slightly if it's near full capacity
Advanced Diagnostics
If none of the above steps resolve the issue, please contact our customer support team for advanced diagnostics. There may be underlying issues with the EV Charger that require in-depth device-specific analysis.
Feedback and Suggestions
Our goal is to provide all the information you need to manage your energy effectively. If this article was not helpful, or if you need more clarification on any points, please contact our customer support team. We are committed to improving our guides based on your feedback.