EV Charger isn't charging my vehicle

1.) Ensure your EV Charger is powered on (LED illuminated on front of device) and no faults/errors being thrown within the Emporia Energy app or on the vehicle dashboard/app. 

2.) Ensure your EV Charger is set to a "Ready" state in the Emporia Energy app - details can be found here if needed. This is the most common reason for EV Chargers "not charging" when desired.

3.) Ensure you don't have any Energy Management or schedules on the Emporia Energy app preventing charging. Details can be found here.

4.) Ensure your vehicle is connected properly and does not have any settings preventing charging. Things like on-vehicle schedules or lock status of the vehicle can affect charging ability, so important to be thorough here. Some vehicles require the car to be "awake" before charging can occur and unlocking/locking the vehicle can be a good test. Can reach out to your vehicle manufacturer's customer support team to double check what settings might be present on the vehicle preventing or affecting charging capabilities.

5.) Ensure your vehicles' battery is allowing charge (i.e. not full).

6.) Check EV Charger J1772 connector to vehicle for damage and/or tight fit. The black latch on top of the connector should lock into place when fully inserted into vehicle and should not "wiggle". The connector ports on both the vehicle and J1772 connector should be clean of debris. Does the J1772 connector pull out of the charging port on the vehicle without lifting on the latch? If you press down on the latch on top of the J1772 connector, does that help lock it into place? 

7.) Reach out to Customer Support to help run advanced diagnostics on the EV Charger to make sure no underlying issues are present related to the EV Charger itself.

Feedback and Suggestions

This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.