Important Note for Third-Party authenticated Accounts:
If your Emporia account was created using a third-party service like Google or Apple ID, password management (including resets) is handled through those services. You will need to visit your Google or Apple account settings to reset your password. The Emporia Energy app does not directly manage credentials for third-party accounts.
Forgot Password: How to Reset Your Emporia Account Password
If you've forgotten your Emporia account password or want to change it, you can easily reset it through the Emporia app.
Step 1: Log Out of Your Current Account
Before proceeding, log out of your existing account (if you're logged in):
Open the Menu (☰) in the top-left corner.
Select Account.
Tap Sign Out to exit the account.
Step 2: Access the Forgot Password Option
From the home screen, select Sign In and Sign In with Email.
Select the Forgot Password? option.
On the next screen, enter your Emporia account email address in the field provided.
Step 3: Complete the Password Reset
Tap Reset to send a password reset email to the address you provided.
Check your inbox for the reset email and follow the instructions to create a new password.
Need Help or Have Feedback?
If this process doesn’t work for you, or if you have suggestions on improving our knowledge base, please reach out to the Emporia Support team. We're always happy to assist and value your input to enhance your experience.