Basic Checks
Power: Ensure the charger's power LED shows a solid light blue color (not flashing)
Proximity: Keep the charger within 5 feet of your phone/tablet during setup
App Permissions
IOS: Settings → Emporia Energy → Enable all permissions
Android: Settings → Apps → Emporia Energy → Enable all permissions
Restart and Reattempt Setup
Force close the Emporia app
Power cycle the EV Charger (flip the breaker or unplug for 30 seconds)
Reopen the app within 5 feet of the charger and retry setup
Verify Bluetooth Signal
Android: Settings → Connections → Bluetooth → Look for "PROV_xxxxxx" or "Emporia_xxxxxx"
iOS: Does not natively show nearby/available Bluetooth devices. Use a third-party app like "nRF Connect" to scan for "PROV_xxxxxx" or "Emporia_xxxxxx."
Additional Troubleshooting
Minimize Bluetooth interference from other devices
Update your phone/tablet and the Emporia Energy app
Restart your phone/tablet
Try using a different mobile device
Reinstall the Emporia Energy app
Reach out to our customer support team is you are still experiencing issues
Feedback and Suggestions
Our goal is to provide comprehensive information to help you manage your energy efficiently. If you find this article unhelpful or have suggestions for improvement, please contact our customer support team. We are committed to enhancing our guides to better serve you.