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Not connecting to Bluetooth

Troubleshooting: No Device Listed During Emporia EV Charger Setup

Updated over a week ago

Basic Checks

  • Power: Ensure the charger's power LED shows a solid light blue color (not flashing)

  • Proximity: Keep the charger within 5 feet of your phone/tablet during setup

App Permissions

  • IOS: Settings → Emporia Energy → Enable all permissions

  • Android: Settings → Apps → Emporia Energy → Enable all permissions

Restart and Reattempt Setup

  • Force close the Emporia app

  • Power cycle the EV Charger (flip the breaker or unplug for 30 seconds)

  • Reopen the app within 5 feet of the charger and retry setup

Verify Bluetooth Signal

  • Android: Settings → Connections → Bluetooth → Look for "PROV_xxxxxx" or "Emporia_xxxxxx"

  • iOS: Does not natively show nearby/available Bluetooth devices. Use a third-party app like "nRF Connect" to scan for "PROV_xxxxxx" or "Emporia_xxxxxx."

Additional Troubleshooting

  • Minimize Bluetooth interference from other devices

  • Update your phone/tablet and the Emporia Energy app

  • Restart your phone/tablet

  • Try using a different mobile device

  • Reinstall the Emporia Energy app

  • Reach out to our customer support team is you are still experiencing issues

Feedback and Suggestions

Our goal is to provide comprehensive information to help you manage your energy efficiently. If you find this article unhelpful or have suggestions for improvement, please contact our customer support team. We are committed to enhancing our guides to better serve you.

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