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Not connecting to Bluetooth
Updated over a week ago

When setting up your Emporia EV Charger, you will be prompted to select your Device ID (the last 6 digits of the serial number) from the device list after following the installation guide. If no devices are listed during this part of the setup, here are several steps you can take to troubleshoot the issue:

Ensure the EV Charger is Powered On and Close By

  1. Power On: Make sure your EV Charger is powered on. The power LED on the front of the device should be illuminated as a solid light blue color and not flashing/blinking.

  2. Proximity: Ensure that the EV Charger is within 5 feet of the phone or tablet you are using for setup.

Check App Permissions

  1. App Permissions:

    • iOS: Go to your phone/tablet's settings, scroll down to "Emporia Energy," and toggle on all app permissions required for device setup.

    • Android: Go to your phone/tablet's settings, scroll down and tap "Apps," then find "Emporia Energy" and enable all app permissions necessary for device setup.

Restart and Reattempt Setup

  1. Force Close App and Restart:

    • Force close the Emporia app on your device (instructions for iOS, Android)

    • Power cycle the EV Charger by unplugging it for 30 seconds and then plugging it back in.

    • Reopen the app while staying within 5 feet of the device and go through the setup process again to select your Device ID from the list.

Check Bluetooth Signal

  1. Bluetooth Signal Check:

    • Android: Go to your phone's settings app, then to "Connections" and "Bluetooth." In the nearby/available devices list, look for a device named "PROV_xxxxxx" or "Emporia_xxxxxx."

    • iOS: iOS does not natively show nearby/available Bluetooth devices. You will need a third-party app such as "nRF Connect" to scan for nearby devices. Look for a device named "PROV_xxxxxx" or "Emporia_xxxxxx" in the list.

If you see the device in the list, the EV Charger is broadcasting its Bluetooth signal correctly. If it does not appear, ensure that the charger is properly powered.

Additional Tips for Troubleshooting Bluetooth Connection Issues

  1. Check for Interference: Ensure there are no other Bluetooth devices causing interference near the EV Charger and your phone/tablet.

  2. Update Device Software: Ensure both your phone/tablet and the Emporia Energy app are running the latest software versions.

  3. Restart Your Phone/Tablet: Sometimes, restarting your phone or tablet can resolve connectivity issues.

Additional Troubleshooting Steps

  1. Use Another Device: If available, try using another phone or tablet for the setup process.

  2. Reinstall the App: Uninstall and then reinstall the Emporia Energy app on your device.

  3. Customer Support: If you continue to experience issues, please reach out to Emporia Energy Customer Support for further assistance.

Feedback and Suggestions

Our goal is to provide comprehensive information to help you manage your energy efficiently. If you find this article unhelpful or have suggestions for improvement, please contact our Customer Support team. We are committed to enhancing our guides to better serve you.

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