If you find that the Total (or Net) Usage readings from your Emporia Vue Gen 3 Energy Monitor are not aligning with your utility provider's measurements, there are several key areas to investigate:
Time Frame Comparison:
Ensure you are comparing data from the same time periods. Verify that the time zone setting on your device is correctly configured and that the data being compared covers identical time frames.
200A CT Installation:
Confirm that the 200A current transformers (CTs) are installed correctly. Accurate installation is crucial for precise readings. You can find detailed tips on troubleshooting mains accuracy here.
Upstream Usage:
Check for any electrical usage occurring upstream from the energy monitor. This is particularly important if the Emporia data shows lower usage compared to the utility provider. External breaker panels or power supplies upstream from the sensors can result in undetected usage.
Contact Customer Support:
If the above steps do not resolve the discrepancy, reach out to our Customer Support team. When contacting support, please provide the utility data you are comparing against and details about the installation and setup of your Emporia energy monitor. Including installation pictures can be very helpful.
Feedback and Suggestions
At Emporia, we are committed to providing comprehensive information to help you manage your energy effectively. If you find this article lacking in clarity or helpfulness, please contact our Customer Support team. Your feedback is invaluable, and we are dedicated to continuously improving our guides to better serve you.