How to Transfer, Share, or Remove Ownership of an Emporia Energy Device
Emporia Energy devices, including the Gen 2 and Gen 3 Smart Home Energy Monitors, allow users to transfer ownership, share access with others, or remove devices from accounts. This guide outlines the steps for these processes to ensure a smooth transition.
Overview of the Transfer and Sharing Process
You can share your Emporia device with others to grant them access.
Ownership can be fully transferred by removing the device from your account and allowing a new user to set it up with their account.
Data retention depends on whether the device is shared or fully removed from an account before the transfer.
General Steps for Transferring Ownership
To transfer ownership of your Emporia device to a new user or homeowner:
Ensure the new user has created an Emporia account.
Share the device with their email address to facilitate the transfer: - Open the app and select Menu (☰). - Go to 'Manage Devices' under Settings. - Select 'Share Devices.' - Enter the email address of the new user and select the relevant devices to share. - Click 'Share.' An email with instructions will be sent to the new user.
After the device is shared, you can either remove it from your account or delete your account entirely, giving the new user complete control.
If you do not have the new owner's email address, you can simply remove the device from your account. The new owner can then set up the device using the standard setup process. Note that once removed from all accounts, all data is erased.
Sharing a Device With Others
To give others access to a shared device while retaining ownership yourself:
Select Menu (☰) in the top left corner.
Navigate to 'Manage Devices' under Settings.
Choose 'Share Devices.'
Enter the recipient’s email address.
Use checkboxes to select all devices to share.
Click 'Share' to send an email with further instructions to the recipient.
The recipient will need to follow the email instructions to gain access to the shared device.
Data Considerations During Device Transition
Shared devices retain historical data.
When a device is removed from all accounts, data is permanently erased.
Circuit names may carry over during a transfer but can be updated by the new user.
Troubleshooting
Issue: Recipient cannot see the device despite receiving the email.
Solution: Ensure they have completed the account setup process and check that the email address matches the one used to share the device.
Issue: Data missing after transfer.
Solution: Confirm the device was shared before removal from the original account. Once removed entirely, data is erased.
Conclusion
By following these steps, you can easily transfer ownership, share access, or remove an Emporia device from your account for a new user. Always verify email addresses and account statuses to ensure smooth transitions. If issues persist, contact Emporia Energy support for further assistance. Related Topics: