EV Charger Onboarding
Your Emporia EV chargers are installed and configured on your property using the Emporia app. During this process:
When onboarding the charger through the Emporia app, it will ask you to name the charger. During this step, please enter the 5-digit code that will be associated with this device
The email address used for the standard Emporia account will need to be the same email address that will be used for the Partner Portal account
QR codes are positioned on or near each charger for easy access
Once these steps are complete, you will need to reach out to our customer support team through the live chat feature within the app, email ([email protected]), or call us at 1-844-367-6742
Partner Portal Setup
Once you have reached out to the Emporia team, we will send over an email that will allow you to:
Create your partner account and establish login credentials
Access all of your installed chargers
Initial partner portal configuration
Create Access Instructions
Set up personalized messages that drivers see when requesting access:
Add welcome messages for your property
Include your contact information for support
Specify operating hours or restrictions
Add any property-specific rules or guidelines
Example: "Welcome to Hotel California - Please text or call one of our team members to gain access to this EV Charger. Thank you."
Adding Users to Your System
For Individual Users:
Log in to your Partner Portal
Click "Invite Users"
Enter the driver's email address
Select which chargers they can access
Send the invitation
For Multiple Users:
Prepare a file with email addresses
Use the "Upload File" option
Choose charger access permissions
Send bulk invitations
Handling Access Requests
When drivers discover your chargers and request access:
Receive notification of the request
Review driver information in your portal
Approve or deny with one click
The driver receives an automatic confirmation email
Removing User Access
Individual Removal:
Find the user in your charger details
Click the "Remove" button next to their name
Bulk Removal:
Use the "Remove Users" function
Upload a list of email addresses to remove
Available Reports
Daily Energy by Charger: Shows usage for each charging station
Daily Energy by User: Perfect for individual billing or cost tracking
How to Export Data
Select the chargers you want to include
Choose your report type (by charger or by user)
Set your date range
Export the data for billing or analysis
Using Report Filters
Use the filtering system to find specific information by:
Charger status or code
User email addresses
Date ranges
Usage patterns
Monitoring Your Chargers
Check dashboard status (available, in use, offline)
Review real-time usage and user activity
Monitor charger locations on integrated maps
Ongoing User Management
Add new tenants, employees, or authorized users
Remove access for departing users
Update user permissions as needed
Respond to new access requests
Common Questions
Can I control which chargers specific users can access? Yes, you can control which specific chargers each user can access when sending invitations.
What if a driver has trouble with the app? Your custom access instructions can include contact information for immediate support.
How quickly do changes take effect? User access changes are immediate—additions and removals happen in real time.
Can I manage multiple properties? Yes, your Partner Portal can handle chargers across multiple locations from one account.
Your Emporia Invite2Charge system provides complete control over EV charging at your property with no monthly fees and enterprise-level management capabilities.