Most common reason for an EV Charger not reaching the maximum amount of charge (as set by the app) would be limitations from the vehicle itself. Although the Emporia EV Charger is rated to provide up to 48A - the vehicle will request the amount it'd need and we'll always listen to the charge rate as requested by the vehicle unless that rate is higher than the specified settings within the app.
If that doesn't solve the low charging issue, you'll want to double check two things:
1.) Ensure your real-time charge rate in the app is set as high as possible.
2.) Ensure you don't have an Energy Management features limiting charge.
If you're still running into charge rate issues, feel free to reach out to the Customer Support team for assistance.
Feedback and Suggestions
This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.