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Cost/Rate settings
Updated over a week ago

There's two available options to provide utility rates/costs into the app:

  • First is a manual/fixed rate (set as a single "cost" value)

  • Second would be based on imported Rate Plan information provided by NREL.

NOTE: We're going to add customized utility rate plan data in the future for dynamic calculations - based on time, tier, peak demand and more in the future.

Here's how to get to the Utility Rate setting within the app:

  1. Select Menu (☰) in top left corner

  2. Select Household Info under Settings

  3. Select Set Utility Rate

  4. Select the device you want to make changes to


Manual/Fixed Rate Setting:

Please note that when entering your cost per kWh in the app, it should be entered in Cents per kWh, not Dollars. The app will multiply this set value against the measured usage (in kWh) to calculate the appropriate cost. Other currency values will work as well (since it is just multiplying the value, not calculating for exchange rates at all) - you'll just submit your *currency value* per kWh as charged by your utility provider.


Rate Setting based on utility provider data:

Currently, this particular app feature is only available for US residents. Utility rate plan data in the app is provided by the NREL (National Renewable Energy Laboratory) utility plan database. If any of the rate plan details are incorrect or are missing, please contact your utility provider and ask them to submit updated plan info to NREL. You can contact Customer Support for further assistance on location based rates.

This feature is able to calculate cost based on delivery charges, time of use/time of day pricing, tiered rates and more.


Feedback and Suggestions

This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.

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