Offline Behavior
Kevin Wanek avatar
Written by Kevin Wanek
Updated over a week ago

Embarking on the journey of home energy management is an exciting step towards sustainability and cost-efficiency. Understanding how your Vue: Gen 3 home energy monitor operates under various conditions is key to maximizing its benefit. This article aims to shed light on how the Vue: Gen 3 performs when it encounters internet or network interruptions, ensuring you're well-informed about its offline behavior.

Short-Term Network Interruptions (Under ~15 Minutes)

Should your home experience a temporary network or internet disruption lasting less than ~15 minutes, the Vue: Gen 3 is adept at handling such situations with ease. Equipped with sufficient on-device memory, the monitor is capable of storing all measurement data during this period. Once the network connection is restored, it seamlessly uploads the accumulated data, ensuring no loss of information and continuous monitoring of your energy usage.

Extended Network Interruptions (Over ~15 Minutes)

In the event of longer network interruptions, exceeding ~15 minutes, the Vue: Gen 3 continues its vigilant monitoring of your energy consumption. Due to internal memory constraints, it may not retain every piece of measurement data during an extended outage - however - it adeptly tracks your cumulative energy usage throughout the disruption. Upon re-establishing a network connection, the device calculates the total energy consumed during the outage by comparing the cumulative measurements taken before and after the disruption. It then averages this total over the outage duration, providing a consistent reading for seconds, minutes, and possibly hourly intervals. Rest assured, the total cumulative usage reported remains accurate, offering a reliable overview of your energy consumption during the outage.

Connectivity for Optimal Performance

For optimal performance and the most accurate energy monitoring, we strongly recommend maintaining a consistent and stable WiFi or internet connection for your Vue: Gen 3 monitor. This ensures real-time data tracking and the highest level of precision in managing your home's energy use.

Future Enhancements

We are continually exploring ways to enhance the Vue monitor's capabilities, including the potential for offline data access in future models. While this feature is still under consideration for future development, we are committed to innovating and improving our products to meet your energy management needs.

Your Feedback Is Valuable

At the core of our mission is the commitment to assist you in managing your energy more effectively. If this article did not fully address your questions or if there are aspects of the Vue: Gen 3's offline behavior that you'd like more information on, please do not hesitate to contact our Customer Support team. Your feedback and suggestions are crucial to us in refining our guides and ensuring we provide the information you need to achieve your energy management goals.

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