How to Start Charging When Your Emporia Charger is Offline
If your Emporia charger is offline and you need to start a charging session, you can manually initiate charging using a simple three-step plug-in sequence. This process allows you to charge your vehicle without requiring WiFi connectivity or access to the Emporia app.
Manual Charging Activation Process
To begin charging when your charger is offline, follow this plug-in sequence:
First Plug-In – Insert the charging handle into your vehicle's charging port and wait 2 seconds, then disconnect it.
Second Plug-In – Immediately reconnect the charging handle to your vehicle and wait another 2 seconds, then disconnect it again.
Third Plug-In – Insert the charging handle into your vehicle one final time and leave it connected. Your vehicle should now begin charging automatically.
What You Need to Know
This manual activation method bypasses the charger's network connectivity, allowing you to charge your vehicle even when the unit cannot communicate with WiFi or the Emporia app. The three-cycle plug-in sequence is required to trigger the charging session—each of the first two connections must remain plugged in for at least 2 seconds before unplugging. On the third and final connection, leave the charger plugged into your vehicle to begin charging.
Need Additional Support?
If charging does not start after completing this sequence, or if you experience any other issues with your Emporia charger, please contact our U.S.-based support team in Littleton, Colorado for personalized assistance.