Basic Troubleshooting
Power Cycle Everything
Unplug your EV charger for 30 seconds, then reconnect
Restart your router (unplug for 30 seconds)
Force-close and reopen the Emporia app
Signal Strength
Position the device closer to the router if possible
Consider a WiFi extender for weak signal areas
Mobile Hotspot Alternative
Required Settings:
Security: WPA, WPA2, or WEP
WiFi Protocol: B, G, or N modes
Automatic channel selection
2.4GHz network required (devices cannot connect to 5GHz)
No dual-layer security (avoid networks requiring login beyond WiFi password)
Network Requirements
Ports: 80, 443 (outbound), 8883 (inbound/outbound)
Target Domains: mqtts://prod-mqtt.emporiaenergy.com/
Advanced Solutions
Avoid special characters in SSID and password
Keep SSID under 32 characters, password under 63
Use less crowded WiFi channels (1, 6, or 11)
Enable legacy modes (b/g/n mixed mode)
Consider static IP reservation
Disable AP/Client Isolation
Support and Feedback
Our Customer Support team is ready to assist with Emporia-specific inquiries, but we might not have all the answers for diverse network configurations. We encourage you to explore your network settings, and we're here to help with device-related questions.
This guide is part of our ongoing effort to improve support resources. If you have feedback or need further clarification, please contact us. Your insights help us serve you better.