Skip to main content
How does the EV Charger work?
Updated over a week ago

The Emporia Energy EV Charger is a Level 2 Electric Vehicle Supply Equipment (EVSE) designed to provide efficient and reliable charging for your electric vehicle (EV). This state-of-the-art charger is capable of delivering up to 40 amps with a NEMA 14-50 plug or up to 48 amps with a hardwired installation. Charge rate is dynamic and completely controllable in single-amp increments between 6A (min) and 48A (max, with hardwire installation).

Key Features

  1. Energy Monitoring and Control: The Emporia EV Charger integrates seamlessly with the Emporia Energy platform, allowing you to monitor and manage your energy usage in real-time through the Emporia app. The app enables you to control the charger’s behavior (stop/start and charge rate), schedule charging sessions, set up notifications, and access various automated energy management features. This helps in optimizing your energy consumption and managing your EV charging more effectively. More details about these features can be found on our website here.

  2. Load Management: The Load Management system (optional upgrade) enables you to enjoy maximum EV charging without the high cost of an electrical panel upgrade. It automatically adjusts the EV Chargers' charge rate based on your panel’s service rating and system limits, preventing the need for costly and time-consuming electrical upgrades when installing the charger. This feature is particularly beneficial for systems with tight power requirements. Additional information about the Load Management feature can be found here.

  3. Flexible Installation Options: The charger can be installed using a NEMA 14-50P plug or hardwired directly into your electrical system. This flexibility allows you to choose the best option for your needs and preferences.

  4. Durable Design: The EV Charger comes with a 24-foot cable and is available with either an SAE J1772 or NACS-Tesla connector. It features a watertight NEMA Type 4 enclosure, available in black or white colors, designed to withstand harsh outdoor conditions.

  5. Power Supply and Compatibility: Since March 2024, you can select the type of power supply (NEMA 14-50P or hardwired) in your preferred color (black or white). The charger operates on split-phase 120V/240V electrical systems, common in North America. It will not function on systems that do not meet these specifications and is not recommended for installations outside of North America. Detailed technical specifications can be found here.

Energy Consumption

When the EV Charger is in its ready state (powered on but not actively charging), it consumes less than 5 watts at maximum use, with a typical constant use of approximately 3 watts. Details about its power consumption in various operational states can be found on the Energy Star website here.

Internet and Network Usage

The charger uses minimal internet bandwidth, approximately 2.6MB of network traffic per day, or around 70MB per month. This usage may increase if the Emporia app is used frequently or if diagnostic data is being transmitted to Customer Support.

Warranty and Support

At Emporia Energy, we stand by the quality and reliability of our EV Charger with a comprehensive 3-year warranty. This warranty ensures that your charger is protected against any manufacturing defects or malfunctions that may occur under normal use conditions.

But what truly sets us apart is our dedicated Customer Support team. Based in the United States at our Emporia offices in Littleton, Colorado, our team is committed to providing exceptional service. We understand that every customer's situation is unique, and we pride ourselves on going above and beyond to assist you. Whether you have a question about installation, need help troubleshooting an issue, or require guidance on optimizing your setup, our team is here to support you every step of the way.

Our commitment to exceptional customer service means that we don't just follow a script. We work closely with each customer on a case-by-case basis to ensure that you receive the best possible assistance. While our official warranty policy outlines the standard procedures, we often extend our support beyond these guidelines to help you achieve the best outcome.

At Emporia Energy, your satisfaction is our priority. We are here to make sure you have a seamless and positive experience with our EV Charger, and we will do everything we can to support you.

For detailed information about our warranty, please visit our warranty information page.


Feedback and Suggestions

We are continuously working to improve our knowledge base and provide the most helpful information possible. If you have any feedback or suggestions, please reach out to our Customer Support team. Your input helps us enhance our guides and better serve you.

Did this answer your question?