The Emporia Energy app includes a comprehensive notification system to help you monitor energy usage, track device activity, and respond to important events.
Access notification settings by tapping the Notifications bell icon in the app or navigating to Menu (☰) > Notification Settings.
Understanding Notifications
How Notifications Work:
Account-specific and tied to the mobile device where they were created
Do not sync across shared accounts or multiple devices
Notification history is stored for 30 days
Accessing Notifications: Tap the Notifications bell icon to view recent alerts and review past 30 days of notification history.
Pre-Configured Notifications
The app includes built-in notifications that monitor important energy events automatically.
Oven Left On
Requirement: Vue device with CT/circuit labeled "Cooktop/Range/Oven/Stove"
Trigger: Usage exceeds threshold for more than 2 hours
Purpose: Safety alert to prevent hazards and wasted energy
Peak Demand Alert
Requirement: "Mains" circuit of Vue devices or primary measurement of Utility Connect/EV Charger
Trigger: Current 15-minute window nearing top three highest usage periods for the month
Purpose: Manage peak demand charges by alerting you before reaching monthly peak levels
Device Updates
Trigger: General updates related to connected devices
Purpose: Notifies about firmware updates, new features, and product announcements
Device Offline
Trigger: Device disconnected from Emporia cloud for more than 10 minutes
Purpose: Alerts to connectivity issues for troubleshooting
Note: Additional default notifications are placeholders and will become functional in future updates.
Custom Notifications
Create personalized alerts for specific energy usage thresholds and behaviors.
Availability: Available for all measurement devices (not yet available for Smart Plugs).
Configuration Settings
Access by tapping the Notifications bell icon > settings icon > + Add Alert.
Name: Assign a descriptive name (e.g., "Washer Started," "AC Running Too Long")
Apply To: Select the device or circuit
Single measurement devices default to "mains."
Multi-sensor devices show all available circuits
Rule Configuration:
Operator: "Exceeds" or "Less Than or Equal To"
Threshold: Set in kilowatts (kW)
Duration: Seconds, minutes, or hours
Use Case Examples
Detect Any Usage (Appliance Turned On)
Device: Vue + specific circuit (e.g., "Washer")
Rule: "Exceeds" 0.001 kW for 1 second
Result: Instant notification when the appliance starts
Monitor Prolonged Usage
Device: Vue + circuit (e.g., "Air Conditioner")
Rule: "Exceeds" 0.001 kW for 10 minutes
Result: Alert if the device runs continuously for too long
Alert for No Usage
Device: Vue + circuit (e.g., "Pump")
Rule: "Less Than or Equal To" 0.001 kW for 2 hours
Result: Notification if the critical device stops unexpectedly
EV Charging Complete
Device: EV Charger
Rule: "Less Than or Equal To" 0.001 kW for 1 minute
Result: Know when the vehicle finishes charging
Note: Adjust if the vehicle has trickle charging
Tips for Effective Notifications
Use descriptive names
Consider device behavior patterns before setting thresholds
Start with longer durations to avoid notification overload
Test and adjust as needed
Viewing Notification History
How to Access:
Tap the Notifications bell icon
Scroll through notification history
Tap any notification for details
What You'll See:
Timestamp when triggered
Device or circuit name
Type of notification
Relevant usage data
Use for Insights:
Identify recurring patterns
Spot unusual activity
Verify custom notifications work as expected
Managing Notifications
Enabling/Disabling: Toggle individual notifications on or off in Notification Settings without deleting them.
Editing Custom Notifications:
Tap Notifications bell icon > settings icon
Select the notification to edit
Modify name, device, or rule settings
Tap Save
Deleting Notifications:
Access Notification Settings
Select the notification to remove
Tap Delete or swipe to delete
Confirm deletion
Phone Permissions: Ensure notifications are enabled in your phone's system settings for the Emporia Energy app.
Feedback and Suggestions
This knowledge base is continuously evolving to provide comprehensive support for managing your energy effectively. If you found this article unhelpful or think it could be improved, please contact our Customer Support team.