# Help Center

> Welcome to the Emporia Energy help center!

## General

- [Getting to Know Emporia](https://help.emporiaenergy.com/en/articles/13372530-getting-to-know-emporia.md): Learn about Emporia Energy's mission, values, and operations
- [Customer Support & Returns](https://help.emporiaenergy.com/en/articles/13371323-customer-support-returns.md): Get help from our team and learn about our return and refund policies
- [Where to Buy?](https://help.emporiaenergy.com/en/articles/13372390-where-to-buy.md): Find Emporia Energy products through our online store and trusted retail partners
- [Partners - Resellers, Distributors, Installers](https://help.emporiaenergy.com/en/articles/13372578-partners-resellers-distributors-installers.md): Working with Emporia at scale, for enterprise
- [Emporia Returns, Exchanges, and Refund Policy](https://help.emporiaenergy.com/en/articles/12771261-emporia-returns-exchanges-and-refund-policy.md): Understanding Returns and Refunds at Emporia Energy
- [Emporia Electricity Plans](https://help.emporiaenergy.com/en/articles/13774531-emporia-electricity-plans.md): Learn about Emporia’s new fixed‑rate electricity plan, its key benefits, who’s eligible, and what future plans are coming for customers with Emporia EV Chargers and Emporia Vue with solar.
- [Emporia Verified Utility Plans](https://help.emporiaenergy.com/en/articles/14660606-emporia-verified-utility-plans.md): Learn what Emporia Verified Utility Plans are, how to find yours in the app, and how to report a missing or inaccurate rate.

## Emporia App

- [Emporia App Update: Improved Usage Charts](https://help.emporiaenergy.com/en/articles/14646979-emporia-app-update-improved-usage-charts.md): New chart filtering, drill-down, and custom date selection give you more control over how you view your energy data.
- [Emporia App Update: Solar Window and Home Screen Customization](https://help.emporiaenergy.com/en/articles/15006878-emporia-app-update-solar-window-and-home-screen-customization.md): Solar Window makes Excess Solar work alongside Smart Saver schedules. Plus reorder and unpin Home Screen widgets, and a smoother Pro Charger bundle setup.
- [Emporia App Update: Nest Thermostat Integration and EV Charger Savings Reports](https://help.emporiaenergy.com/en/articles/14082164-emporia-app-update-nest-thermostat-integration-and-ev-charger-savings-reports.md): Connect your Google Nest thermostat to the Emporia app and get a detailed breakdown of your EV charging savings.
- [Emporia App Update: Introducing the New Home Screen](https://help.emporiaenergy.com/en/articles/13216057-emporia-app-update-introducing-the-new-home-screen.md): See your costs, controls, and saving the moment you open the app
- [Emporia App Update: Combined Vues and Multi-Language Support](https://help.emporiaenergy.com/en/articles/13162322-emporia-app-update-combined-vues-and-multi-language-support.md): Bring multiple devices together into one clear picture and use the Emporia app in your preferred language.
- [Account Settings and Credentials](https://help.emporiaenergy.com/en/articles/13274122-account-settings-and-credentials.md): Manage your account credentials and settings.
- [Getting Started with the Emporia App](https://help.emporiaenergy.com/en/articles/13226219-getting-started-with-the-emporia-app.md): Navigate, monitor, and manage your energy devices with ease.
- [Device Settings and Management](https://help.emporiaenergy.com/en/articles/13226429-device-settings-and-management.md): Configure and optimize your Emporia devices for seamless energy monitoring and control.
- [Location and Utility Information](https://help.emporiaenergy.com/en/articles/13226488-location-and-utility-information.md): Configure location, time zone, utility rates, and billing settings for accurate energy tracking and cost calculations.
- [Notifications and Alerts](https://help.emporiaenergy.com/en/articles/13226588-notifications-and-alerts.md): Stay informed about your energy usage with customizable notifications and alerts.
- [App Appearance and Preferences](https://help.emporiaenergy.com/en/articles/13226940-app-appearance-and-preferences.md): Personalize your Emporia experience with visual themes, language options, and currency display settings.
- [Utility Rates and Energy Costs](https://help.emporiaenergy.com/en/articles/9084323-utility-rates-and-energy-costs.md): Add utility rates to track energy costs with manual or NREL-based plans.
- [Understanding Your Energy Data](https://help.emporiaenergy.com/en/articles/13274302-understanding-your-energy-data.md): Learn how Emporia measures, stores, and displays your energy consumption to help you manage usage effectively.
- [Data Storage and Management](https://help.emporiaenergy.com/en/articles/13274940-data-storage-and-management.md): Understand how long Emporia stores your measurement data and how to delete it if needed.
- [Exporting and Analyzing Data](https://help.emporiaenergy.com/en/articles/13274862-exporting-and-analyzing-data.md): Export detailed energy data in CSV format to analyze consumption patterns and align with utility billing cycles.
- [Developer Access & Future Integrations](https://help.emporiaenergy.com/en/articles/13297125-developer-access-future-integrations.md): Learn about programmatic access to Emporia device data, community-developed tools, and integration platforms currently under consideration.
- [Voice Assistant Integration Google Home & Amazon Alexa](https://help.emporiaenergy.com/en/articles/13338390-voice-assistant-integration-google-home-amazon-alexa.md): Learn how to integrate and control your Emporia devices with Google Home and Amazon Alexa for voice-activated convenience.
- [Smart Device Integrations Thermostats & Home Connect](https://help.emporiaenergy.com/en/articles/13294079-smart-device-integrations-thermostats-home-connect.md): Learn how to integrate smart thermostats and Home Connect appliances with the Emporia Energy app for enhanced energy management and control.
- [Emporia AI Energy Assistant](https://help.emporiaenergy.com/en/articles/13123083-emporia-ai-energy-assistant.md): Explore Your Energy Data Through Natural Conversation
- [Emporia MCP](https://help.emporiaenergy.com/en/articles/11519225-emporia-mcp.md): Using the Emporia MCP server program enables you to use any AI tool to interact with your Emporia data in a brand new way.
- [Claude Desktop MCP Setup](https://help.emporiaenergy.com/en/articles/11519323-claude-desktop-mcp-setup.md): Step by step instructions for setting up Emporia MCP with Claude Desktop

## Energy Management

- [Device Schedules](https://help.emporiaenergy.com/en/articles/13336596-device-schedules.md): Set up schedules to automatically manage your appliance usage based on timing.
- [Solar Window](https://help.emporiaenergy.com/en/articles/15006875-solar-window.md): Use Solar Window to make sure your EV charger and other Excess Solar devices only activate from solar — not from the grid — during the hours you choose.
- [Excess Solar](https://help.emporiaenergy.com/en/articles/9084304-excess-solar.md): Excess Solar Management automates control of your connected devices with your solar generated power, including charging your electric car.
- [Peak Demand](https://help.emporiaenergy.com/en/articles/13327357-peak-demand.md): Automatically manage your electricity usage to avoid peak demand charges and reduce your energy costs.
- [PowerSmart](https://help.emporiaenergy.com/en/articles/14832214-powersmart.md): An overview of PowerSmart — what it does, what hardware you need, how it differs from Peak Demand Management, and where to go for setup details.
- [Intelligent Load Sharing](https://help.emporiaenergy.com/en/articles/12150226-intelligent-load-sharing.md): What is Emporia’s intelligent Load Sharing and how does it manage power between multiple EV chargers?
- [ChargeBoost™](https://help.emporiaenergy.com/en/articles/13162640-chargeboost.md): ChargeBoost™ enables high-speed EV charging without panel upgrades using smart load management with your Itron Riva 5 Smart Meter.
- [PowerSmart vs Peak Demand Management](https://help.emporiaenergy.com/en/articles/10360826-powersmart-vs-peak-demand-management.md): Learn the differences between PowerSmart and Peak Demand Management to choose the right energy management solution for your needs.
- [PowerSmart Settings and Configuration](https://help.emporiaenergy.com/en/articles/13704626-powersmart-settings-and-configuration.md): Learn how to set up and configure PowerSmart for your Emporia EV Chargers to manage panel load and charging rate safely.
- [Load Sharing Settings and Configuration](https://help.emporiaenergy.com/en/articles/12150296-load-sharing-settings-and-configuration.md)
- [Troubleshooting Excess Solar Charging](https://help.emporiaenergy.com/en/articles/13704923-troubleshooting-excess-solar-charging.md): Step-by-step troubleshooting guide for when your excess solar charging feature isn't working properly.

## Energy Monitors

- [Will a Vue Work for My Home?](https://help.emporiaenergy.com/en/articles/14809139-will-a-vue-work-for-my-home.md): Technical requirements for a Vue energy monitor, parts you'll need, and the small number of situations where a Vue may not be the right fit.
- [Does Installing a Vue Require an Electrician?](https://help.emporiaenergy.com/en/articles/14809144-does-installing-a-vue-require-an-electrician.md): When DIY makes sense, when professional installation is required or recommended, and how to prepare your electrician for a smooth visit.
- [Using Multiple Vues: Parallel Panels and Sub-Panels](https://help.emporiaenergy.com/en/articles/14809147-using-multiple-vues-parallel-panels-and-sub-panels.md): Scenarios where multiple Vue devices work together, and how Combined Vues and Nesting tie them into one view.
- [How Your Vue Works](https://help.emporiaenergy.com/en/articles/14809158-how-your-vue-works.md): How the Vue energy monitor works at a high level, what comes with it, safety certifications, and how it communicates with the Emporia cloud.
- [How the Wire Harness Works](https://help.emporiaenergy.com/en/articles/14809163-how-the-wire-harness-works.md): What each wire of the Vue's harness does, how it connects for different system types, and how to safely extend or shorten it.
- [How CT Sensors Work](https://help.emporiaenergy.com/en/articles/14809168-how-ct-sensors-work.md): How Current Transformer \(CT\) sensors work, the three types Emporia ships, how many you need, and when to use each.
- [Vue Offline Behavior](https://help.emporiaenergy.com/en/articles/14809190-vue-offline-behavior.md): What happens when your Vue loses its internet connection — what it captures, what you lose, and how reconnection is handled.
- [CT Accuracy](https://help.emporiaenergy.com/en/articles/14809181-ct-accuracy.md): Detailed accuracy breakdown for the Vue's CT sensors — current vs. power, main vs. branch, and how power factor affects readings.
- [Solar Monitoring](https://help.emporiaenergy.com/en/articles/14809251-solar-monitoring.md): Sensor placement for solar setups, how the app displays generation, and the Bi-Directional 50A CT feature for circuits with two-way energy flow.
- [Monitoring More Than 16 Circuits](https://help.emporiaenergy.com/en/articles/14809240-monitoring-more-than-16-circuits.md): When to use Combined Vues vs. Vue Nesting for expanding monitoring beyond 16 circuits, plus install patterns for each scenario.
- [Adjusting CT Wire Length](https://help.emporiaenergy.com/en/articles/14809238-adjusting-ct-wire-length.md): Specifications, polarity guidance, and step-by-step procedures for extending or shortening CT sensor wires on the Vue Gen 3 and Vue Gen 2.
- [Sensor Installation](https://help.emporiaenergy.com/en/articles/14809230-sensor-installation.md): CT sensor types and current limits, placement and orientation, port assignments, the one-sensor-per-line rule, and multi-pole circuit options with multipliers.
- [Hardware and Wire Harness Installation](https://help.emporiaenergy.com/en/articles/14809214-hardware-and-wire-harness-installation.md): Panel requirements, wire harness wiring by system type, direct-to-breaker vs. pigtail wiring, AFCI/RCD breakers, and troubleshooting setup errors.
- [Merging and Unmerging Circuits](https://help.emporiaenergy.com/en/articles/14809269-merging-and-unmerging-circuits.md): When to use Circuit Merging, how to merge and unmerge step-by-step, how to edit a merged circuit, and the limits to know.
- [Combined Vues vs. Nesting: Which Feature to Use](https://help.emporiaenergy.com/en/articles/14809275-combined-vues-vs-nesting-which-feature-to-use.md): A side-by-side decision guide for choosing between Combined Vues and Vue Nesting, plus the Custom Sort feature for ordering the circuit list.
- [Resetting Your Vue: Wi-Fi, Solar, and Recalibration](https://help.emporiaenergy.com/en/articles/14809280-resetting-your-vue-wi-fi-solar-and-recalibration.md): All three reset paths — Wi-Fi only, recalibrate with solar, or recalibrate without solar — with the right prerequisites for each and how to confirm it worked.
- [Vue Not Connecting: Bluetooth and Wi-Fi Troubleshooting](https://help.emporiaenergy.com/en/articles/14809308-vue-not-connecting-bluetooth-and-wi-fi-troubleshooting.md): Branches by symptom — Vue not found during setup, Wi-Fi handoff failing, or suddenly went offline — with the full diagnostic flow for each.
- [Bad Balance, Utility Mismatch, and Net Metering Issues](https://help.emporiaenergy.com/en/articles/14809334-bad-balance-utility-mismatch-and-net-metering-issues.md): Three measurement-accuracy symptoms with shared root causes — high or green Balance, mismatch with the utility bill, and solar net-metering not tracking right.
- [Incorrect CT Sensor Readings](https://help.emporiaenergy.com/en/articles/14809328-incorrect-ct-sensor-readings.md): Diagnoses for sensors missing from the circuit list, sensors reading zero or wrong, mains reading off, comparing to a third-party meter, and signs of a damaged CT.
- [Wire Harness Installation Issues](https://help.emporiaenergy.com/en/articles/14809320-wire-harness-installation-issues.md): Two common wire-harness issues during install — voltage detection errors and breaker trips on AFCI/RCD/GFCI breakers — with the fix for each.
- [Vue LED Behavior \(Gen 3\)](https://help.emporiaenergy.com/en/articles/14809311-vue-led-behavior-gen-3.md): What each Wi-Fi \(green\) and wired Ethernet \(blue\) LED pattern means on the Vue Gen 3, and what to do if the LED isn't solid.
- [Vue LED Behavior \(Gen 2\)](https://help.emporiaenergy.com/en/articles/14809313-vue-led-behavior-gen-2.md): What the power and Wi-Fi LEDs on the Vue Gen 2 mean, and what to do if either LED isn't in the healthy state.
- [What is the Vue Utility Connect?](https://help.emporiaenergy.com/en/articles/14828878-what-is-the-vue-utility-connect.md): An introduction to the Vue Utility Connect — what it does, who it's for, and how to know if it's right for your home.
- [Vue Utility Connect: Markets and Supported Utilities](https://help.emporiaenergy.com/en/articles/14828879-vue-utility-connect-markets-and-supported-utilities.md): The list of utilities that currently support Vue Utility Connect, plus what to do if yours isn't on the list.
- [Vue Utility Connect vs. Vue with CTs: Which Should I Choose?](https://help.emporiaenergy.com/en/articles/14828881-vue-utility-connect-vs-vue-with-cts-which-should-i-choose.md): A side-by-side comparison of the two Emporia energy monitoring products to help you pick the right one for your home.
- [How the Vue Utility Connect Works](https://help.emporiaenergy.com/en/articles/14828876-how-the-vue-utility-connect-works.md): How Utility Connect connects to your smart meter via Zigbee/HAN/AMI, what data it reports, and where to place the device in your home.
- [Setting Up Your Vue Utility Connect](https://help.emporiaenergy.com/en/articles/14833139-setting-up-your-vue-utility-connect.md): Plug in your Vue Utility Connect, pair it with the Emporia app, and register with your utility — with step-by-step instructions for all 9 supported utility providers.
- [Vue Utility Connect LED Behavior](https://help.emporiaenergy.com/en/articles/14828882-vue-utility-connect-led-behavior.md): What each Wi-Fi and Smart Meter Link LED state means on the Vue Utility Connect, and what to do if either light isn't solid.
- [Vue Utility Connect Won't Connect to Wi-Fi or Power](https://help.emporiaenergy.com/en/articles/14828883-vue-utility-connect-won-t-connect-to-wi-fi-or-power.md): Diagnostic flow when the Vue Utility Connect won't power on, won't connect to Wi-Fi, or shows no LED activity.
- [Vue Utility Connect Lost Connection to Smart Meter](https://help.emporiaenergy.com/en/articles/14828884-vue-utility-connect-lost-connection-to-smart-meter.md): Recovery flow when your Utility Connect appears online but readings show 0.00 — signal, reset, contacting your utility, contacting Emporia.

## EV Chargers

- [Choosing Your Emporia EV Charger: Classic vs Pro](https://help.emporiaenergy.com/en/articles/13892593-choosing-your-emporia-ev-charger-classic-vs-pro.md): Everything you need to know when deciding between the Pro and Classic Level 2 EV Chargers
- [Pre-Purchase Checklist](https://help.emporiaenergy.com/en/articles/13892787-pre-purchase-checklist.md): Everything you need to confirm before purchasing your Emporia EV Charger.
- [How Your Emporia EV Charger Works](https://help.emporiaenergy.com/en/articles/13893037-how-your-emporia-ev-charger-works.md): This article explains how the Emporia EV Charger works, including its charging performance, smart features, certifications, firmware updates, and what to expect when charging your EV at home.
- [EV Charger Offline Behavior](https://help.emporiaenergy.com/en/articles/13704745-ev-charger-offline-behavior.md): Offline charger behavior and manual charging activation.
- [Rebate Information](https://help.emporiaenergy.com/en/articles/13893278-rebate-information.md): Overview of how to check eligibility and prepare documentation to claim utility or state rebates for purchasing and installing a Level 2 EV charger.
- [EV Charger Installation](https://help.emporiaenergy.com/en/articles/13930366-ev-charger-installation.md): This article explains the key electrical, safety, and placement requirements your licensed electrician should follow to properly and safely install your Emporia EV Charger at your home.
- [EV Charger Controls and Settings](https://help.emporiaenergy.com/en/articles/13931488-ev-charger-controls-and-settings.md): Control, schedule, and customize your Emporia EV Charger in the app, including adding the charger, managing charge rate, adjusting key settings, and setting up charging notifications for safe, effi...
- [Charging History and Reports](https://help.emporiaenergy.com/en/articles/13931614-charging-history-and-reports.md): Learn how to access your EV charging history in the Emporia app, view monthly calendar and session details, and understand how energy use and costs are calculated.
- [Car Not Charging: Step‑by‑Step Troubleshooting Guide](https://help.emporiaenergy.com/en/articles/13931664-car-not-charging-step-by-step-troubleshooting-guide.md): Get your Emporia EV charger charging again with simple step‑by‑step checks you can do before contacting support.
- [Pro EV Charger Fault Codes and LED Indicators](https://help.emporiaenergy.com/en/articles/14845101-pro-ev-charger-fault-codes-and-led-indicators.md): How to interpret the Emporia Pro EV Charger's LED status and fault code patterns — Power, Network, Charge, EMS, and Fault — and what actions to take for each one.
- [Troubleshooting Bluetooth and Wi‑Fi Connection Issues](https://help.emporiaenergy.com/en/articles/13931790-troubleshooting-bluetooth-and-wi-fi-connection-issues.md): How to troubleshoot Emporia EV Charger Bluetooth and Wi‑Fi connectivity issues in a clear, step‑by‑step way.
- [Classic EV Charger Fault Codes and LED Indicators](https://help.emporiaenergy.com/en/articles/10274194-classic-ev-charger-fault-codes-and-led-indicators.md): This article explains how to interpret the Emporia Classic EV Charger’s LED status and fault code patterns and what actions to take for each one.
- [Invite2Charge Product Overview](https://help.emporiaenergy.com/en/articles/11594330-invite2charge-product-overview.md): Learn about Emporia's public EV charging solution
- [Invite2Charge Setup Guide](https://help.emporiaenergy.com/en/articles/11594557-invite2charge-setup-guide.md): A complete walkthrough—from setup to everyday operation
- [Available Information](https://help.emporiaenergy.com/en/articles/9084302-available-information.md): Sharing the available details we have so far about our V2X Bi-directional EV Charger, with more information coming as it becomes available.

## Smart Plugs

- [Smart Plug Compatibility & Buying Guide](https://help.emporiaenergy.com/en/articles/14745351-smart-plug-compatibility-buying-guide.md): Everything you need to confirm before buying an Emporia Smart Plug — regional models, appliance compatibility, and what the plug can and can't handle.
- [How Your Emporia Smart Plug Works](https://help.emporiaenergy.com/en/articles/14745364-how-your-emporia-smart-plug-works.md): How the Emporia Smart Plug works, including monitoring and control capabilities, electrical specs, offline behavior, and how firmware updates keep it current.
- [Smart Plug LED Behavior](https://help.emporiaenergy.com/en/articles/9084277-smart-plug-led-behavior.md): Reference guide for the LED colors and blink patterns on the front of the Emporia Smart Plug, and what to do when the LED signals a problem.
- [Smart Plug Recall \(09/2023\)](https://help.emporiaenergy.com/en/articles/10336679-smart-plug-recall-09-2023.md): What to do if your Emporia Smart Plug was part of the September 2023 recall — how to verify eligibility, request a replacement or refund, and safely dispose of the recalled unit.
- [Setting Up Your Emporia Smart Plug](https://help.emporiaenergy.com/en/articles/14745721-setting-up-your-emporia-smart-plug.md): A step-by-step walkthrough for setting up your Emporia Smart Plug — from first plug-in through app pairing, plus what to do if setup doesn't go smoothly.
- [Controlling Your Smart Plug in the App](https://help.emporiaenergy.com/en/articles/14745837-controlling-your-smart-plug-in-the-app.md): Everything you can do with your Emporia Smart Plug from the app — toggle on/off, set schedules, use Timer Mode, and manage settings.
- [Smart Plug Not Connecting to Wi-Fi](https://help.emporiaenergy.com/en/articles/9084293-smart-plug-not-connecting-to-wi-fi.md): Step-by-step Wi-Fi troubleshooting for your Emporia Smart Plug — quick fixes first, then network and router settings, with advanced tips for mesh networks and enterprise environments.

## Home Battery

- [Getting Started with a Home Battery](https://help.emporiaenergy.com/en/articles/13381768-getting-started-with-a-home-battery.md): A Home Battery system might be just what you need to gain more independence and financial freedom from your utility provider