The key about the Utility Connect working is that you need to have a Zigbee/AMI enabled smart meter as well as a participating utility provider. A full list of partnered utility providers can be found here.
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This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.