All EV Chargers with Load Management need to be onboarded with the Emporia app; this includes previously operating EV Chargers that have since been upgraded to Load Management. Load Management EV Chargers have separate settings and firmware on-device which requires this onboarding process (both new and formerly operating chargers).
To onboard your EV Charger with Load Management go to Menu >> Manage Devices >> Add a Device and select the product EV Charger with Load Management:
After that, just follow the prompts to finish the onboarding process.
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This knowledge base is pretty new for the Emporia team. Our goal is to provide all of the information we can to help you manage your energy in better ways. If this article wasn't helpful, or we could be more clarifying on any points please reach out to the Customer Support team and we'll certainly work to improve these guides.